These interviews are based on the belief that past behavior and performance predicts future behavior and performance. Interviewers seek specific examples to gain an in depth understanding of the way candidates have responded in similar situations and challenges. When replying to behavioral questions, you may use work experience, clubs and activities, volunteer work, class projects, family life, and other experiences that will provide examples of your past behavior.
One strategy for answering behavior-based questions is the use the S.T.A.R. formula (Situation, Task, Actions, Response). Using S.T.A.R. enables your to give a complete and succinct answer.
Some examples of Behavior-Based Interview Questions:
- How would you resolve a customer service problem where the customer demanded an immediate refund?
- Describe a time when a colleague openly criticized you for something. Why were you criticized? How did you respond? What could you have done differently?
- Describe a time when you worked on many different projects at the same time. How did you keep track of their progress? How did the projects turn out?
- Talk about a time when you decided to change your approach to a project after starting it. Why did you believe it was necessary to change your approach? How did it end up?