- DEFINITIONS AND BASIC PRINCIPLES:
- A grievance is a request for specific action to solve a problem or redress
an injury done the individual presenting it. When that individual is a student
and is responding to treatment received as a student, it is a student grievance.
However, if a student wishes to challenge an academic decision that impacts on
their grade, the Student Grade Appeal procedures should be used.
- A grievance may concern the actions taken by any UW-Whitewater employee who
is a member of any college, department, office, administrative unit or
committee of the University.
- A grievance may not necessarily be directed at a particular individual but
rather at a policy or rule which the student believes to be unfair.
- The basis for a grievance is to raise a problem for the purpose of
resolving it by the parties closest to it. This is true whether the issues
involve an instructor, administrator, service personnel or members of any
University department, college, division, administrative unit or committee.
- A cause of action would involve a specific injury to the student or a
specific problem. A remedy should be available. If no remedy is available or
if punishment of someone is sought, the procedures for complaints rather than
grievances should be used (see University Handbook, Sections VI-F and VI-A).
- Process timelines are established to enable review and resolution within a
reasonable time after the problem occurred. This assists problem solving when
memories and facts are still fresh.
- Written appeals and responses need not be lengthy but rather describe
events, relevant facts and reasoning, so that parties are clear about what is at
issue and why decisions are being made the way they are.
- STEPS IN A GRIEVANCE:
- Informal Process:
- Discuss the issue of concern with the individual(s) primarily involved.
This should take place within 14 calendar days after the aggrieved action
- If this discussion brings no resolution, is unsatisfactory, or if the
primary individual is unwilling or unable to participate, the student may then,
within 7 calendar days of the discussion or the communication that there will be
no discussion, schedule a conference with the chairperson of the department or
the supervisor of the individual. The student should articulate the concerns
and the result of, or lack of, discussion with the primary individual.
- After hearing the student's appeal, the chairperson or supervisor will
attempt to mediate the problem to resolution within 14 calendar days.
- If this attempt at resolution is unsatisfactory, or if all are not willing
or able to participate, the student should submit a formal grievance to the Dean
or Director within 7 calendar days of the failure of informal resolution.
- Formal Process:
- The grievance should be in writing and signed by the student following the
Basic Principles above, should explain the problem, reasons for dissatisfaction
of recommended resolution, and an alternative resolution.
- Within 14 calendar days, the Dean or Director can attempt further
resolution or make the final decision. The student and employees should be
notified of the final decision in writing.
- The decision of the Dean or Director will be final unless discipline is
requested, in which event appropriate disciplinary procedures would be followed.
SYNOPSIS OF THE STEP-BY-STEP PROCESS FOR STUDENT GRIEVANCES:
- Problem occurs.
- Within 14 calendar days, discuss it with the person whose actions are in
- If no satisfaction, within 7 calendar days, talk it over with the Chair or
supervisor of the person (informal).
- Chair/supervisor will attempt to resolve within 14 calendar days
- If no satisfaction, student has 7 calendar days to write it up as a formal
grievance, including why dissatisfied with recommended resolution and propose a
- Within 14 calendar days, the Dean or Director will attempt resolution or
make the final decision (formal).
UW-Whitewater Undergraduate Bulletin - 1997-1999
Office of the Registrar
Formatted by Matt Benson - UWW
Last Update - LW 8/31/97