Continuing Education Workshops

Dealing with Difficult People

This workshop has concluded. Please check back soon for 2017 workshop dates.

About the Workshop:

Most of us have had an interaction with a difficult person. Whether it is a challenging supervisor, coworker, or client at work, an unreasonable family member at home, or a demanding acquaintance in a social setting, we all could use skills and strategies to manage situations and relationships with difficult people. In this workshop, you will learn how attitudes impact actions and behaviors, the difference between difficult situations and difficult people, and approaches to manage these types of relationships. Join us for this hands-on experience and learn how to be more effective with difficult people in the workplace and beyond.

Meet Your Instructor: Jackie Prey

Jackie Prey is a human resource leader at a Wisconsin based manufacturer, with 15 years of experience and expertise in human resources – from developing structure to analyzing and improving programs to managing the changing dynamics that the legal environment brings. Jackie has a bachelor’s degree in Retailing and a graduate certificate in Human Resource Management. She holds both a Professional in Human Resources (PHR) and a Society for Human Resource Management (SHRM-CP) certification. She served as a board member for the Jefferson County Human Resource Management Association (JCHRMA) and is a Big Sister for the Big Brothers Big Sisters organization.

For more information, go to or contact Kari Borne at 262-472-1003 or