AVCT Lead Support Technician - 13103 - DEADLINE EXTENDED

This posting is no longer available.

ATTENTION:

The Instructional, Communication and Information Technology (ICIT) Department seeks an AVCT Lead Support Technician.

JOB DETAILS:

The AVCT Lead Support Technician’s primary responsibility will be to work with the Instructional Facilities Project Manager and project stakeholders to design and plan classroom and instructional lab upgrade projects at UW-Whitewater. He/she will ensure that instructional AV technology meets current campus standards while maintaining and completing upgrades as needed. In addition, this position will train manage the AVCT Technician(s) and student technicians to accurately diagnose and resolve issues reported through the campus Technology Support Center Helpdesk. The AVCT Lead Support Technician will report to the Instructional Facilities Project Manager.

QUALIFICATIONS:

Minimum Qualifications:

• 2+ years of demonstrated experience in working with AV equipment including data projectors, sound systems, and other peripherals, and their interface to computers and networked systems.
• Experience with Crestron installation and maintenance.
• Strong organizational skills with a high degree initiative to learn new things, adaptability, and ability to work both collaboratively and independently to achieve goals.
• Familiarity with Crestron programming. Ability to create, modify, and deploy programming is highly desired.
• Ability to read, create, and modify drawings and schematics, preferably in AutoCAD.
• Ability to train and manage incoming technicians or students workers.
• Ability to diagnose equipment problems and determine appropriate resolutions.
• Ability to communicate effectively and appropriately with customers, management, and peers.
• Ability to maintain thorough project documentation using Microsoft Word and Excel.
• Ability to climb ladders and lift at least 75 pounds.
• Ability to handle multiple concurrent assignments.

Highly Desired Qualifications:

• Bachelor’s Degree
• Crestron Training/Certifications such as Creston 101, Toolbox, CTI-P101, CTI-P102, CTI-P103.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

RESPONSIBILITIES:

70% - Project Implementation (Equipment Specification, Installation and Configuration)

• Act as AVCT Technician Team Lead. Train and guide AVCT Technicians and student workers.
• Participate in the consultative process for campus technology upgrades. Recommend necessary technology based on customer objectives and campus wide initiatives.
• Assist iCIT and FP&M (Facilities Planning and Management) staff in the planning of classroom remodeling projects.
• Assist in creation of detailed project documentation and estimates for various campus projects.
• Create classroom technology design drawings for projects, preferably in AutoCAD. Drawings include system schematics and room layouts (elevations, locations, necessary electrical and cabling needs).
• Specify, install, configure, and troubleshoot lab and classroom technology systems and software.
• Maintain and update existing Crestron programing code currently deployed on campus. Ensure programming is uniform across newly upgraded rooms and aligns with campus programming standards.
• Assist in tracking of in-scope work provided by vendors.
• Work with vendors to obtain equipment quotes and assist in purchasing equipment.
• Maintain procurement card, track and record all purchases. Manage Crestron A+ Rewards by tracking all purchases.
• Ensure all equipment, materials, and labor are accurately charged to the correct project through the campus Work Order system – TMA management system.

15% - Equipment Maintenance and Ongoing Support

• Provide appropriate documentation and training for users to enable effective use of technology in lab and classroom facilities. Provide onsite training as requested.
• Monitor lab and classroom AV related tickets that are reported through HP Service Manager (HPSM). Act as a back-up to Support Technicians.
• Assist in diagnosing and resolving instructional technology problems in labs and classrooms.
• Assist in providing knowledgebase information for iCIT Tech Support Center.
• Monitor “service level agreements” to ensure appropriate levels of service are provided.
• Follow a regular maintenance/replacement schedule for AV equipment in the campus instructional facilities and carry out the scheduled tasks. 
• Work with the Network Operations Center (NOC) to install Digital Signage on campus.

15% - Professional Skills and Teamwork

• Develop and implement standards and procedures to standardize instructional technology across campus.
• Participate in customer consultations and system design meetings to assist in developing objectives and requirements of new systems or maintenance of existing systems.
• Report equipment concerns or issues to management, and make recommendations for repair or replacement of classroom technology.
• Work cooperatively with Facilities, Planning and Management (FP&M) staff and other University personnel on projects with joint responsibilities.
• Stay abreast of the changing standards and technologies.
• Influence the workplace in a positive manner and participate in effective team-building.
• Participate in other iCIT projects as assigned.
• Will be an active participant in the following of safety rules and regulations including necessary training and drills

CAMPUS INFORMATION:

The University of Wisconsin-Whitewater is a regional comprehensive university with an enrollment of more than 12,000 students. UW-Whitewater has reached record enrollment four of the last five years and offers 50 majors in four colleges. UW-Whitewater also offers 15 master's degree programs and recently added a Doctorate of Business Administration. UW-Whitewater students achieve excellence in the classroom and on the playing field. In the 2014-15 Academic Year, UW-Whitewater was the first university in NCAA history at any level to win national championships in football, basketball and baseball in a single year. The campus offers more than 200 student organizations and is a vital economic engine for southeastern Wisconsin. UW- Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. - See more at: http://www.uww.edu/news.

ORGANIZATION INFORMATION:

UW-Whitewater is part of the 26-campus University of Wisconsin System. Located in a community of 14,622 residents near the scenic Kettle Moraine State Forest in southeastern Wisconsin, Whitewater is within convenient driving distance to the metropolitan areas of Milwaukee, Madison, and Chicago.

SPECIAL NOTES:

The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and all veterans.

Wisconsin Statute 19.36(7)(b) provides that applicants for positions may indicate in writing that his or her identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wisconsin Statues 19.36 (7)(a).

The University of Wisconsin - Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

UW-Whitewater conducts criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

For UW-W Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

TO ENSURE CONSIDERATION:

Applications received by JUNE 19, 2017 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact Human Resources at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position please contact:

Kathy Rettmann
Office Associate
262-472-7790
icithr@uww.edu


TO APPLY:

Only complete application packages will be considered.

A complete application includes online submission of the following documents:
Resume;
Cover letter;
Three professional references;

This Job ID is: 13103.

Who are you?

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here: UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here: UW-Whitewater Internal Applicants

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