AVCT Support Technician - iCIT - INTERNAL POSTING - 13836


The Instructional, Communication, and Information Technology (ICIT) Department seeks an AVCT Support Technician (IS Comprehensive Support Technician - Intermediate). The AVCT Support Technician will be responsible for open Helpdesk tickets assigned to the Tier 2 AV team, ensuring they are resolved in an accurate and timely manner. In addition, this person will participate in all classroom technology upgrade projects and be responsible for deployment and tracking of project equipment, labor, and documentation. The AVCT Support Technician will report to the Instructional Facilities Project Manager.


65%   A. Equipment Maintenance and Ongoing Support

  1. Provide support for campus AVCT technology.
  2. Diagnose, troubleshoot, and resolve instructional technology issues in labs and classrooms.
  3. Update and resolve HPSM tickets according to internal service level agreements.
  4. Assist in providing documentation and knowledgebase information.
  5. Responsible for auditing and cataloging AVCT classroom technology.
  6. Assist in maintaining existing classroom technology by installing firmware upgrades, cleaning projector filters, and performing other maintenance as needed.
  7. Report equipment concerns or issues to management, and make recommendations for repair or replacement of classroom technology.
30%   B. Project Implementation (Equipment Installation and Tracking)
  1. Manage Crestron A+ Rewards by tracking all purchases.
  2. Ensure all equipment, materials, and labor are accurately charged to the correct project through the campus Work Order system, TMA.
  3. Manage AV equipment inventory tracking through TMA. Recommend necessary purchases as needed.
  4. Manage AV asset management by updating RoomView with deployed technology.
  5. Update 25 Live to correctly show the functionality of updated classrooms.
  6. Create classroom documentation, and assist with training/development as needed.
  7. Participate in consultative process for campus technology upgrades as needed.
  8. Create, modify, and update room layout/designs as needed, preferably in AutoCAD.
  9. Obtain quotes from vendor and assist in procurement of equipment.
5%   C. Personal and Professional Development
  1. Participate in personal and professional development activities defined jointly by employee and management
  2. Attend training classes, conferences, and workshops to increase knowledge of AV/Instructional technology.

Minimum Qualifications:
  • Demonstrated experience in working with current lab and classroom equipment including projectors, sound systems, and other peripherals, and their interface to computers and networked systems.
  • Knowledge of basic electronics technology.
  • Ability to diagnose equipment problems and determine appropriate resolutions.
Knowledge, Skills & Abilities:
  • Good organizational skills with a high degree initiative to learn new things, adaptability, and ability to work both collaboratively and independently to achieve goals.
  • Ability to communicate effectively with customers, management, and peers about technology.
  • Ability to maintain thorough project documentation using Microsoft Word and Excel.
  • Ability to climb ladders
  • Ability to lift at least 50 pounds
  • Abillity to lift 75 pounds with lift assist.

UW-Whitewater (http://www.uww.edu) is the largest regional comprehensive university within the UW System and enjoys a reputation as a high quality residential campus located near the scenic Kettle Moraine State Forest in southeastern Wisconsin. UW-W is situated on 400 acres of land and has an annual budget of more than $219 million. UW-W is located in the community of Whitewater, which has 14,622 residents and is within convenient driving distance to the metropolitan areas of Madison, Milwaukee and Chicago. The university enrolls more than 12,000 students in 50 majors housed within four academic colleges. UW-Whitewater also offers 16 master’s degrees and a Doctorate in Business Administration. The university’s strategic plan can be found at: http://www.uww.edu/strategic-plan. It has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of university design and is one of the most accessible campuses in the state. UW-Whitewater is a Division III NCAA university and member of WIAC (http://wiacsports.com). The campus has over 200 student organizations and is a vital economic engine for southeastern Wisconsin.

UW-W is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.


The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

The University of Wisconsin - Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-W Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.


UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).


Applications received by January 17, 2018 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position please contact:

Kathy Rettmann
Office Operations Assistant


Only complete application packages will be considered. A complete application includes online submission of the following documents:
  • Resume
  • Cover Letter
This Job ID is 13836.

Who are you?

A current employee of the University of Wisconsin System, click here: UW-Whitewater Internal Applicants

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