Quality Assurance & Improvement Project Manager - Administrative Affairs - 13995


The Administrative Affairs Department seeks a Quality Assurance and Improvement Project Manager (Administrative Project Manager II).


The incumbent Quality Assurance and Improvement Program Manager {QAIPM) reviews the needs of the University's most complex functional business areas providing strategic analyses and validated implementation for revised methodologies concerning various processes and procedures with broad institutional impact. The QAIPM provides expert leadership through program planning activities, and acts as a facilitator and liaison between the Administrative Affairs Division and the larger campus community under the direction of the Vice Chancellor of Administrative Affairs. The QAIPM ensures that the scope of work necessary to enhance or modify existing processes are clearly documented, communicated and validated by key stakeholders. The QAIPM works closely with other subject matter experts to design, develop, document, test and validate lean solutions geared toward improving efficiency, reducing spending, and fostering higher levels of customer satisfaction.


Minimum Qualifications:

  • Bachelor’s Degree.
  • Advanced proficiency in project management and proven ability to implement reviews using timely and cost effective methods.
  • Established ability to adapt quickly to a fast-paced, demanding, and ever-changing environment while practicing effective, timely and professional written and verbal communication skills.
  • Expert level ability to lead meetings, discuss issues, and report progress.
  • Previous experience maintaining the integrity and adherence to confidentiality of sensitive and privileged information.
  • Financial acumen along with documented risk assessment and budget planning/implementation experience.
Desired Qualifications:
  • Experience working in Higher Education and performing the aforementioned duties as well as developing a unique rapport with a variety of stakeholders across the campus community, including but not limited to, departments within administrative, operational and academic capacities.
  • Demonstrated experience using PeopleSoft/Oracle, Drupal, Common Financial Systems, Imaging Systems, Spikes Cavell, and Human Resources Management Systems or related.
Knowledge, Skills, and Abilities:
  • Ability to learn new skills and applied knowledge of basic processes.
  • Practice effective, timely and professional written and verbal communication skills within and outside of the campus community.
  • Remain focused and organized, and utilize successful time management skills.
  • Multitask a variety of projects at various stages of completion.
  • Work independently and execute on projects with minimal background, instruction or oversight.
  • Strong analytical skills and creative thinking abilities with the proven capacity to maintain integrity, independence and objectivity.
  • Driven to keep current on new industry guidance and standards as well as best practices.

80%   A. Strategic Analyses and Implementation – Independently, and in coordination with key stakeholder’s, ensure all quality assurance measures and best practices are applied in order to strategically analyze UWW functional business units. These responsibilities include, but are not limited to:
  1. Coordinate the process of obtaining information from stakeholders and subject matter experts utilizing elicitation techniques such as document review, interviews, data analysis, risk assessments, SWOT use case, and process flows diagraming.
  2. Perform research and analysis for proposed reviews to determine approach, identify best practices and benchmarking data prior to commencing review.
  3. Create detailed documentation of the functional area or project being reviewed.
  4. Perform analysis of data from sources applying best available practices, policies and procedures.
  5. Support quality assurance and control efforts through the use of data analysis and documentation as part of functional area reviews.
  6. Plan and implement budgets – Collect data, produce reports, develop and review analysis, evaluate inconsistencies, mitigate risk, identify “lean” opportunities, document funding allocations, and meet with a teams to finalize work for the Vice Chancellor’s determinations.
  7. Provide Campus-wide Risk-Assessments – In coordination with the Vice Chancellor and Audit, Risk & Compliance teams, work to set goals for completion and leverage risk assessment tools.
  8. Initiate Cost-Benefit Analyses - Work closely with the Vice Chancellor and Procurement to review data analytics, identify potential cost saving opportunities, promote lean practices and sustainability, record meeting notes and update progress reports.
10%   B. Project Management and Administration – Promoting effective inter-departmental and intra-departmental collaboration, applying best practices to all decision-making and ensuring completeness and compliance within small-scale and complex considerations. These responsibilities include, but are not limited to:
  1. Serve as the facilitator and liaison on the assigned functional review area, process or project.
  2. Coordinate status meetings and produce reports.
  3. Manage invoice processing including creating requisitions for commodities and services, executing necessary paperwork for payment requests and troubleshooting invoice quandaries with companies and special consultants.
  4. Monitor and analyze contracts as well as prepare communications on behalf of Administrative Affairs.
10%   C. Executive Leadership and Support – Represent Administrative Affairs with internal and external stakeholders. These responsibilities include, but are not limited to:
  1. Work directly with the Vice Chancellor of Administrative Affairs in management of the following departments, initiatives and associated groups: Audit Services, Risk Management and Safety, Quality Assurance, Policies & Procedures, Procurement, and other departments within Administrative Affairs.
  2. Maintain and build working relationships with stakeholders.
  3. Represent the Vice Chancellor of Administrative Affairs and occasionally attend meetings on her behalf.
  4. Research UW-System and campus-specific policies and procedures.
  5. Supervise, train and assist student employees and interns.
  6. Perform other duties as assigned or apparent.

UW-Whitewater (http://www.uww.edu) is the largest regional comprehensive university within the UW System and enjoys a reputation as a high quality residential campus located near the scenic Kettle Moraine State Forest in southeastern Wisconsin. UW-Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. UW-Whitewater is located in the community of Whitewater, which has 14,622 residents and is within convenient driving distance to the metropolitan areas of Madison, Milwaukee and Chicago. The university enrolls more than 12,000 students in 50 majors housed within four academic colleges. UW-Whitewater also offers 16 master’s degrees and a Doctorate in Business Administration. The university’s strategic plan can be found at: http://www.uww.edu/strategic-plan. It has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. UW-Whitewater is a Division III NCAA university and member of WIAC (http://wiacsports.com). The campus has over 200 student organizations and is a vital economic engine for southeastern Wisconsin.

UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.


The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.


UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).


Applications received by March 2, 2018 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact:

Andrea Brooks
Human Resources Assistant


Only complete application packages will be considered. A complete application includes online submission of the following documents:
  • Detailed Letter of Interest
  • Resume
  • Three professional references (please include name, email address and phone number)
This Job ID is 13995.

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