Custodial Services Supervisor - Facilities, Planning and Management - 15105


The Facilities, Planning and Management department at the University of Wisconsin - Whitewater seeks a Custodial Services Supervisor (Physical Plant Manager I).


This position supervises the activities of custodial services operations for academic buildings on the west side of campus. Under general supervision of the Building and Grounds Supervisor, this position is responsible for the direct supervision of three (3) Custodian Lead workers, nineteen (19) Custodians student custodial workers and University Staff Temporary Employees’ (USTE) performing custodial maintenance and event support for seven (7) academic buildings and campus wide as needed. This position also supervises custodial operations for other campus areas as needed.

This position will act as first response to all customer calls. This position serves as a role model by practicing exemplary behaviors when working with customers and fellow staff members. The person holding this position must possess a valid driver’s license and qualify for state vehicle operation. This position is designated at a Level 1 for risk of exposure to blood borne pathogens.


Minimum Qualifications:

  • High School Diploma
  • 2 years of relevant work (custodial supervisory role)
Knowledge, Skills and Abilities Required:
  • Skilled with computer proficiencies (or robust desire and ability to learn) word processing, spreadsheets and database applications
  • Custodial experience in a commercial setting, preferably in a teaching or health care environment
  • Extensive knowledge of the methods, supplies and equipment involved in a comprehensive custodial operation
  • Experience in utilizing tools of effective supervision, coaching and mentoring
  • Excellent communication skills, written and oral
  • Ability to manage multi-assignments
  • Excellent organizational and time management skills
  • Skilled in record maintenance
  • Ability to work collaboratively with administrators, faculty, classified staff, academic staff, students, and the general public
  • Ability to work with staff and students from diverse, socioeconomic backgrounds
  • Physical ability to perform sustained rigorous activity (ability to stand for long hours, ability to lift and carry 50 pounds, climb ladders, work on knees, bend, twist or stoop for cleaning tasks) as the need arises
  • Must have a valid Wisconsin Driver’s License, and meet/maintain qualifications to operate university vehicles
  • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
  • Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds

80% A. Supervisory Functions
  1. Provide leadership for assigned housekeeping employees.
  2. Lead in the development of goals for continuous improvement and the efforts to achieve those goals.
  3. Coach employees in the continuous improvement of their performance.
  4. Prepare formal performance evaluations and discuss with employees.
  5. Recognize exceptional performance within the work group and deal with non-performance when necessary.
  6. Respond to employee complaints. Make recommendations for resolution.
  7. Effectively recommend formal discipline up to and including discharge.
  8. Calculate work assignment areas. Schedule assigns and inspects work assignments. Delegate responsibility to lead workers when appropriate.
  9. Make rounds of academic buildings checking the quality of housekeeping services performed ensuring standards are met. Take corrective action as needed.
  10. Implement directives and instruction for staff working other shifts or servicing events.
  11. Monitor daily attendance (scheduled and unscheduled absences) to ensure adequate housekeeping coverage at all times. Record and report attendance for all custodial staff.
  12. Review and sign all staff records, including timesheets, sick leave, vacation, comp time, etc. Maintain necessary records.
  13. Communicate state and campus policies, procedures and instructions to employees.
  14. Participate in employment interviews and recommends the hiring of qualified candidates.
  15. Recommend work shifts and staffing levels. Write justification for recommended changes.
  16. Maintain effective team communication and problem solving through regular communication with both day and night shift employees.
  17. Meet regularly with other zone supervisors to maintain communication and standardize work processes.
  18. Communicate need for repairs and service by entering work requests on TMA.
  19. Complete written reports of accidents, theft, vandalism, etc.
  20. Flex work schedules as required for off shift responsibilities when necessary.
  21. Cover for other custodial supervisor during absences.
20% B. Miscellaneous
  1. Participate in testing new cleaning methods, products and equipment.
  2. Provide first response to customer calls. Take action to correct or secure problem and notify appropriate day shift personnel.
  3. If necessary call in appropriate maintenance personnel through maintenance on-call procedures.
  4. During snow and ice or other inclement weather emergencies, stay in contact with snow removal crewmembers and if necessary call in appropriate personnel. Provide snow shoveling crew development and oversight as assigned.
  5. Other work as assigned.

UW-Whitewater (http://www.uww.edu) is the largest regional comprehensive university within the UW System and enjoys a reputation as a high quality residential campus located near the scenic Kettle Moraine State Forest in southeastern Wisconsin. UW-Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. UW-Whitewater is located in the community of Whitewater, which has 14,622 residents and is within convenient driving distance to the metropolitan areas of Madison, Milwaukee and Chicago. The university enrolls more than 12,000 students in more than 50 majors housed within four academic colleges. UW-Whitewater also offers 16 master’s degrees and a Doctorate in Business Administration. The university’s strategic plan can be found at: www.uww.edu/strategic-plan. It has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. UW-Whitewater is a Division III NCAA university and member of WIAC (http://wiacsports.com). The campus has over 200 student organizations and is a vital economic engine for southeastern Wisconsin.

UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.


The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.


UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).


University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.


Applications received by February 3, 2019 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position, please contact:

Victoria Johnson
Human Resources


Only complete application packages will be considered. A complete application includes online submission of the following documents:
  • Resume
  • Cover Letter/Letter of Interest
  • Three Professional/Supervisory References with contact information
This Job ID is 15105

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