IS Technical Services Senior - PROJECT

IdM & Systems Automation Engineer

Cert #: 4180

iCIT (Instructional, Communicaiton and Information Technology)

There is an IS Technical Services Senior - Project vacancy in the Office of iCIT (Instructional, Communication and Information Technology).  The work schedule for this full-time position is Monday through Friday, 7:45 a.m. – 4:30 p.m.

The complete position description is available by calling 472-1024 or online at: http://www.uww.edu/employment/classified.html.

The salary for this position is between $22.026 and $36.343 annually based on experience.

Interested candidates should submit a resume and three (3) supervisory references to Stephanie Hartmann, HR&D, 800 W. Main St., Hyer 330, Whitewater, WI 53190; email hartmans@uww.edu; or fax 262-472-5668.


IS Technical Services Senior
UW-Whitewater – Instructional, Communication and Information Technology
-- PROJECT Position

Working Title: IdM and Systems Automation Engineer

Position Summary:  This position works under general review with objectives and priorities established by overall work unit directives.  The occupant of this position is expected to perform advanced IS duties related to the management and support of systems software (including operating systems) and applications software.  These duties include planning and needs assessment, installation, maintenance, problem resolution, security, and system monitoring.  The primary emphasis of this position is on development and support of the University’s Identity Management (IdM) infrastructure including IdM middleware, drivers and application server components and links to other systems.

60%  A.Identity Management infrastructure support and enhancement

A1. Assess issues and considerations in integrating applications or system services with campus IdM infrastructure. Consider costs and benefits and propose integrations that reduce cost or enhance user service.
A2. Install, maintain and upgrade the technical components of the University’s Identity Management (IdM) infrastructure including IdM middleware, drivers and application servers. Review releases for new functionality and recommend, plan and perform upgrades as needed.
A3. Integrate systems and services with campus IdM infrastructure through application configuration, middleware integration, custom programming or other means. Where necessary, specify and manage vendor deliverables for integration.
A4. Design, install, configure and maintain IdM workflow engine and related software.
A5. Establish IdM workflows for key processes including but not limited to account provisioning and deprovisioning, requests for authorization or services and other business functions. Write automated scripts and application interfaces to perform provisioning and deprovisioning activities based on data changes in IdM system.
A6. Consult with server administrators, application owners and other stakeholders to determine appropriate business rules and implement rules into campus IdM system.
A7. Evaluate vendor proposals and customer requests for IdM integration with departmental or 3rd party systems for efficient resource usage and consistency with organizational direction. Develop and deploy IdM integrations to meet customer requests.
A8. Design and develop tests and testing procedures, prepare documentation on test criteria, execute according to plans and document results. Tests are to: establish proof of concept, functionality, and test against negative impacts of introducing new systems and technology into existing infrastructure.
A9. Document standard practices and system capabilities for other iCIT staff to use in customer consultations.
A10.Automate routine IdM-related tasks through the use of workflow or scripting.
A11.Provide tools and interfaces that allow IdM issues to be resolved by front-line support personnel.
A12.Monitor performance of workflows and self-service components to ensure efficient operation and high availability. Write scripts to collect and interpret data as necessary.
A13.Prepare and/or deliver presentations on capabilities, recommendations and plans of IdM workflow and self-service infrastructure.
A14.Prepare and maintain detailed documentation on systems and services including spreadsheets, Visio diagrams and text documents.
A15.Actively monitor publications and reports from system vendors and advisory services. Respond to alerts and notifications by applying fixes and patches in a timely manner to maintain the integrity of the systems and protect systems and services from security threats.
A16.Develop and deliver training programs and materials to customers.
A17.Provide long-term projections, plans and proposals for growth and management of IdM environment.

30% B. Systems & Infrastructure Automation and Support

B1. Following department and University standards and processes, plan, deploy, configure, maintain and support automation of routine processes for servers and related services, including but not limited to File and Print services, Active Directory, Group Policy, IIS and other common infrastructure services.
B2. Write scripts as needed to monitor and instrument infrastructure services to gauge performance and capacity and to alert based on capacity or performance concerns. Monitoring should ensure that team is alerted to problem situations before they have a customer impact.
B3. Automate routine or repetitive tasks through the use of PowerShell, Perl, Unix Shell or other scripting interface. Work with other system administrators to prioritize tasks for automation and design automated workflows.
B4. Create tools and interfaces that allow routine support functions to be performed by junior admins, support personnel and end users. 
B5. Periodically perform duties during off-hours and on weekends to minimize impact on customers.

5% C..Enhance Personal Skills and Knowledge

C1. Assist management with the preparation of an annual personal and professional development plan.
C2. Participate in personal and professional development activities identified to enhance job skills.
C3. Stay abreast of the changing technologies by reading professional journals, attending workshops/seminars as well as learning from peers and colleagues both internal and external to the university.

5% D. Other duties as assigned.

Knowledge, Skills and Abilities Required:
1.Demonstrated ability to design, specify, install, manage and maintain enterprise Identity Management infrastructure, including integration with enterprise systems such as PeopleSoft.
2.Experience integrating provisioning and account management functions for a variety of disparate systems including but not limited to database systems, email systems, web application systems, operating system directories and other systems.
3.Strong knowledge of authentication protocols such as LDAP, Kerberos, RADIUS and others.
4.Strong knowledge of enterprise directories, including Novell eDirectory and Microsoft Active Directory.
5.Demonstrated ability to design, specify, install, manage and maintain enterprise Windows server infrastructure.
6.Knowledge of server and network monitoring software.
7.Strong knowledge of one or more scripting or development frameworks such as .Net, PowerShell, Perl, Java or Unix shell scripting, including using these scripting frameworks to interact with system APIs to automate tasks.
8.Knowledge of Novell Identity Manager framework.
9.Experience preparing detailed project plans and leading technical teams on complex projects.
10.Excellent oral and written communication skills, including experience giving technical presentations or training.
11.Ability to work effectively in a team environment.

Preferred Qualifications:
1.Bachelor’s degree in Information Systems, Information Technology or related area, or equivalent work experience.
2.Minimum 4 years of experience performing complex system administration for Windows systems in a large enterprise environment.
3.Minimum of 2 years supporting an Identity Management infrastructure in a lead technologist role.
4.Minimum of 1 years supporting account provisioning, workflow and process automation in a lead technologist role.

Key Attributes:
•Analytical problem solving:  Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternate solutions; use logic, mathematics, or other problem solving tools in data analysis or in generating solutions.
•Organization and planning:  Able to organize or schedule people or tasks, to develop realistic action plans while being sensitive to time constraints and resource availability.
•Ability to work effectively with others and in a diverse culture
•Commitment to task:  Able to start and persist with specific courses of action while exhibiting motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifices in order to reach goals.
•Alertness:  Able to be attentive to all aspects of the environment while working to monitor environment during routine activity.
•Tolerance of ambiguity:  Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
•Spoken Communications:  Able to clearly present information through the spoken word: influence or persuade others through oral presentation in positive or negative circumstances; listen well.
•Written Communications:  Able to write clearly, effectively present ideas, document activities, read and interpret written communications.
•Assertiveness: Able to maturely express one’s feelings and opinions in spite of disagreement; accurately communicate to others regardless of their status or position.
•Coping:  Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejections, hostility or time demands.