IS Technical Services Professional PROJECT

ITS Training & Technical Support Specialist

Cert #: 4258

Instructional, Communication, and Information Technology (iCIT)

IS Technical Services Professional - Project

Posting Date:
August 14, 2013

There is a IS Technical Services Professional - Project vacancy in the Office of Instructional, Communication & Information Technology.  The work schedule for this full-time, year-round position is Monday through Friday, 8:00 a.m. – 4:30 p.m.

The salary for this position is between $17.072 and $28.169 hourly based on experience and available budget.

Interested candidates should submit a resume and three (3) supervisory references to Stephanie Hartmann, HR&D, 800 W. Main St., Hyer 330, Whitewater, WI 53190; email hartmans@uww.edu; or fax 262-472-5668.


Position Summary:  The position’s primary responsibility is to support the advancement of the skills of university staff and support faculty and instructional staff use of campus technology. The position will assist in the development and delivery of training solutions and methodologies to improve the general understanding of technology concepts. The position will also assist with the delivery of Learning Technology Center support and training services. The person in this position works under the supervision of the Instructional Technology Services Operations Manager and reports to the Director, Instructional Technology Services.

40% A. Development and Delivery of Technology Training
A1. Assist in the development of appropriate technology training for UW-W faculty and staff.
A2. Develop and package online training materials.
A4. Organize and facilitate workshops and live sessions.  
A5. Deliver workshops as required.
A6. Track training activities and evaluate their effectiveness.
A7. Participate in ITS projects to recommend and develop training in the rollout of new products and services.

60% B. Learning Technology Center Technology Support
B1. Assist faculty, instructional staff, and student in using Desire2Learn (D2L) and transitioning student work to the MyDesire2Learn (MD2L) portal.
B2. Assist faculty and instructional staff, in using LTC-supported learning technologies such as blogs, wikis, Respondus, StudyMate author, LockDown Browser, and others.
B3. Assist in the development of support documentation, “how to” videos, and other materials to support the services provided by the LTC.
B4. Research new learning technologies.
B5. Provide production assistance for and coordination of ITS video and audio projects.
B6. On-camera talent for various recordings and training.

Knowledge, Skills and Abilities:
•Experience in training and supporting individuals in the use of software.
•Experience in the operation of Windows application software.
•Thorough knowledge of the features and operation of applications in the Microsoft Office suite.
•Familiarity with the operation and behavior of common web browsers.
•Thorough knowledge of Windows OS file management.
•Experience with Macintosh OS and Mac applications is preferred.
•Familiarity with the operation of common software utilities, tools and plug-ins.
•Ability to evaluate new software and software components, distill a set of requirements, and make recommendations.
•Ability to understand and clarify software behaviors.
•Ability to communicate with customers with different levels of technology skill.
•Ability to understand business processes and adapt training to support those needs.
•Ability to engage people to effectively communicate technology concepts.
•Experience with developing end-user technical documentation.
•Commitment to continuous quality improvement.
•Ability to work independently.
•Excellent verbal and written communication skills
•Ability to communicate effectively regarding policies and guidelines.
•Four-year degree in a related field preferred
•Experience working in a university environment preferred