IS Technical Services Professional - PROJECT #4280

ITS Support Technician

Cert #: 4280

IS Technical Services Professional - Project
Posting Date: October 10, 2013

There is a IS Technical Services Professional - Project vacancy in the Office of Instructional, Communication & Information Technology.  The work schedule for this
full-time, year-round position is Monday through Friday, 7:45 a.m. – 4:30 p.m.

The salary for this position is between $17.072 and $28.169 hourly based on experience and available budget.

Interested candidates should submit a resume and three (3) supervisory references to Stephanie Hartmann, HR&D, 800 W. Main St., Hyer 330, Whitewater, WI 53190; email hartmans@uww.edu; or fax 262-472-5668.


This position is responsible for maintaining and troubleshooting the ongoing operation of classroom equipment. This position works as part of the campus laboratory/classroom technology support team and reports to the Director of Instructional Technology Services in iCIT. 

100%  A. Equipment Maintenance and Ongoing Support
A1. Provide on-site technical support for labs and classrooms.
A2. Address lab- and classroom-related tickets for incidents and service that are reported through the iCIT tracking system.
A3. Update and resolve HPSM tickets according to internal service-level agreements.
A4. Assist in diagnosing, troubleshooting, and resolving instructional technology problems in labs and classrooms.
A5. Assist in providing knowledgebase information for iCIT Tech Support Center
A6. Assist in auditing and cataloging classroom technology.
A7. Assist with A/V inventory tracking and stocking.
A8. Participate in other ITS projects as assigned.

Knowledge, Skills, and Abilities
•Demonstrated experience in working with current lab and classroom equipment (e.g., data projectors, sound systems, and other peripherals) and their interface to computers and networked systems.
•Knowledge of basic electronics technology.
•Ability to diagnose equipment problems and determine appropriate resolutions.
•Ability to communicate effectively with customers about technology.
•Ability to maintain thorough project documentation.
•Ability to climb ladders and lift at least 75 pounds.
•Ability to handle multiple concurrent assignments.
•Ability to work independently and be self-motivated.
•Ability to work professionally and effectively as part of a team with other technology specialists.