IS Technical Services Specialist

Lead Windows System Engineer

Cert #: 4235

Instructional, Communication and Information Technology (iCIT)

IS Technical Services Specialist
Posting Date: September 30, 2013

There is a IS Technical Services Specialist opportunity in the Office of Instructional, Communication & Information Technology.  The work schedule for this full-time, year-round position is Monday through Friday, 7:45 a.m. – 4:30 p.m.

To be considered for this position, you will need to create an account in Wisc.Jobs and apply online. For instructions go to http://wisc.jobs/public/index.asp and reference Job Announcement Code 1303828.

You will be required to upload a current resume and complete a Training and Experience exam. THIS IS YOUR EXAMINATION, and will be used to determine your eligibility for this vacancy. Resumes may not be substituted for item responses.

If you have questions regarding this recruitment, or if you are not able to complete the application or examination online due to a disability or system problem, please contact Stephanie Hartmann at 262-472-1397 or hartmans@uww.edu Questions regarding the WiscJobs system or the online examination can be directed to wiscjobs@wisconsin.gov or 608-267-1012.
The deadline to apply is 4:30pm on February 21, 2014.   Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials will not receive consideration. and/or late application materials will not receive consideration.

IS Technical Services Specialist
UW-Whitewater – Instructional, Communication and Information Technology
Working Title: Lead Windows System Engineer

Position Summary: This position works under general review with objectives and priorities established by overall work unit directives.  The occupant of this position is expected to lead a team of senior technologists in performing advanced IS duties related to the management and support of systems software (including operating systems) and applications software.  These duties include planning and needs assessment, installation, maintenance, problem resolution, security, and system monitoring.  The primary emphasis of this position is to lead team leadership in the deployment, operation and support of Windows servers and related technologies for the University.

60% A. Lead the development, deployment, operation and support of the University’s Windows Server infrastructure, including Exchange email service, IIS web services and related technologies.
A1.  In conjunction with Network Architect and NOC manager, work cooperatively with peers and customers to establish execute our strategic direction for campus Windows server infrastructure and related technologies.
A2.  Following department and University policies and processes, lead the planning, specification, proposal and acquisition of new or upgraded Windows systems and operating environments, including file storage services, web services, storage services3rd party application services and other infrastructure services hosted on Windows servers.
A3.  Develop detailed implementation plans for the installation of servers, system software and utilities, technical infrastructure and multi-user applications. Lead and/or perform installation, maintenance, management and support of enterprise Windows server environments. Assign tasks to team members and follow up to ensure successful completion and report status to management.
A4.  Design and develop tests and testing procedures, prepare documentation on test criteria, execute according to plans and document results. Tests are intended to establish proof of concept, functionality, and to test against negative impacts of introducing new systems and technology into existing infrastructure.
A5.  Define, implement and maintain standard configurations for the Windows server platform and related technologies. Ensure compliance with security and operational best practices among Windows team and ensure that deviations from standard configuration are documented and minimized. Ensure that build and deployment processes are template-driven and repeatable wherever possible.
A6.  Automate routine processes to the greatest extent possible using scripting and other system tools. Research and propose projects that would allow enhanced use of automation or delegation of work to lower support tiers. Define standards for automation on the Windows platform and ensure that all deployments follow automation standards.
A7.  Define, implement and maintain standard instrumentation, monitoring and logging for Windows servers and related technologies. Ensure that monitoring provides information sufficient for problem recognition, security auditing and capacity planning and that incidents raised by monitoring system are investigated and addressed.
A8.  Using information from monitoring systems, other technologists and management, project capacity requirements based on future plans. Present proposals and plans to address potential capacity concerns and to enhance system capacity and/or capability through strategic projects.
A9.  Following departmental processes for project initiation and management, coordinate the project and support tasks of the Windows Team. Assign tasks to team members and monitor completion. Ensure that project tasks are documented and completed and keep management informed of progress.
A10. Represent Windows technology issues and considerations on various departmental and University project teams, committees and other working groups.
A11. Prepare and/or deliver presentations and written documentation on technical plans and services, including management briefings on proposals as well as system documentation and troubleshooting / knowledgebase content for other iCIT staff to use in troubleshooting problems.
A12. Provide mentoring and guidance to junior team members supporting Windows server and related technology environment.

20% B. Coordinate the development, deployment, operation and support of the University’s VMware server and workstation virtualization environment.
B1. Working collaboratively with Network Architect and NOC Manager, lead the research, recommendation, testing and implementation of new or upgraded server or workstation virtualization technologies.
B2. Define processes and practices for server virtualization, workstation virtualization and application virtualization on campus. Work with server administrators, workstation management staff and customers to implement processes and ensure that they are maintained.
B3. Work closely with other technologists and management to deploy server, desktop and application virtualization infrastructure.
B4. Provide recommendations and proposals for cost savings or enhanced functionality or capability through the use of server, workstation and application virtualization.

10% C. Coordinate the development, deployment, operation and support of the University’s workstation management and automation environment.
C1. Assess issues and considerations in automating deployment of physical and virtual Windows desktop environment to users. Assess user and infrastructure needs and consider costs and benefits and propose integrations that reduce cost or enhance user service.
C2. Following department and University policies and processes deploy and support infrastructure to automate delivery of desktop environment to users including workstation imaging, software distribution and endpoint configuration and protection in both physical and virtual environments.
C3. Consult with customers, application owners, security officer and iCIT Management to determine appropriate policies and processes related to the desktop environment. Create and maintain technical infrastructure to ensure that policy is enforced and that variations are detected and tracked.

5% D. Enhance Personal Skills and Knowledge
D1. Assist management with the preparation of an annual personal and professional development plan.
D2. Participate in personal and professional development activities identified to enhance job skills
D3. Stay abreast of the changing technologies by reading professional journals, attending workshops/seminars as well as learning from peers and colleagues both internal and external to the University.

5% E. Other duties as assigned.
Knowledge, Skills and Abilities Required:

1.  Demonstrated ability to design, specify, install, manage and maintain enterprise Windows server infrastructure and related services including Exchange, IIS, SQL Server and other Windows system facilities.
2.  Strong knowledge of configuration management tools and technologies used for automation and standardized deployment of Windows servers in a large enterprise environment.
3.  Strong knowledge of Active Directory and Windows Group Policy.
4.  Demonstrated ability to design, specify, install, manage and maintain enterprise Windows server infrastructure in a large scale environment.
5.  Knowledge of server and network monitoring software, including instrumentation for performance tuning, fault detection and security auditing.
6.  Strong knowledge of one or more scripting or development frameworks such as .Net, PowerShell, Perl, Java or Unix shell scripting, including using these scripting frameworks to interact with system APIs to automate tasks.
7.  Strong knowledge of server and workstation virtualization technologies such as VMware vSphere and/or Vmware View.
8.  Experience preparing detailed project plans and leading technical teams on complex projects.
9.  Excellent oral and written communication skills, including experience giving technical presentations or training.
10. Ability to work effectively in a team environment.

Preferred Qualifications:
1. Bachelor’s degree in Information Systems, Information Technology or related area, or equivalent work experience.
2. Minimum 4 years of experience performing complex system administration for Windows systems in a large enterprise environment.
3. Minimum of 2 years supporting an Identity Management infrastructure in a lead technologist role.
4. Minimum of 1 years supporting account provisioning, workflow and process automation in a lead technologist role.

Key Attributes:
•Analytical problem solving:  Able to use a systematic approach in solving problems through analysis of problem and evaluation of alternate solutions; use logic, mathematics, or other problem solving tools in data analysis or in generating solutions.
•Organization and planning:  Able to organize or schedule people or tasks, to develop realistic action plans while being sensitive to time constraints and resource availability.
•Ability to work effectively with others and in a diverse culture
•Commitment to task:  Able to start and persist with specific courses of action while exhibiting motivation and a sense of urgency; willing to commit to long hours of work and make personal sacrifices in order to reach goals.
•Alertness:  Able to be attentive to all aspects of the environment while working to monitor environment during routine activity.
•Tolerance of ambiguity:  Able to withhold actions or speech in the absence of important information; deal with unresolved situations, frequent change, delays, or unexpected events.
•Spoken Communications:  Able to clearly present information through the spoken word: influence or persuade others through oral presentation in positive or negative circumstances; listen well.
•Written Communications:  Able to write clearly, effectively present ideas, document activities, read and interpret written communications.
•Assertiveness: Able to maturely express one’s feelings and opinions in spite of disagreement; accurately communicate to others regardless of their status or position.
•Coping:  Able to maintain a mature, problem-solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejections, hostility or time demands.