Training Coordinator - PROJECT

Technology Training Coordinator - PROJECT

Cert #: 4184

Instructional, Communication adn Information Technology (iCIT)

There is a Technical Training Coordinator - Project vacancy in the Office of iCIT (Instructional, Communication and Information Technology).  The work schedule for this full-time position is Monday through Friday, 7:45 a.m. – 4:30 p.m.  Anticipated Project end date is April 1, 2013.

The complete position description is noted below.

The salary for this position is between $22.026 and $36.343/ hour based on experience.

Interested candidates should submit a resume and three (3) supervisory references to Stephanie Hartmann, HR&D, 800 W. Main St., Hyer 330, Whitewater, WI 53190; email hartmans@uww.edu; or fax 262-472-5668.


Position Summary:  The position’s primary responsibility is to support the advancement of the skills of university staff in using technology. The position will coordinate the development and delivery of training solutions and methodologies to improve the general understanding of technology concepts. The person will transition campus from the traditional approach of teaching software features to methods that focus on departmental business processes. The person in this position works under the supervision of the Director Learning Technology Center in iCIT.

70%  A. Development and Delivery of Technology Training

A1.Develop appropriate technology training for UW-W staff.
A2.Assess and recommend appropriate tools for packaging online training materials.
A3.Develop and package online training materials.
A4.Organize and facilitate clinics and live sessions.  
A5.Deliver workshops as required.
A6.Develop methodologies for evaluation and measurement of training effectiveness.
A7.Provide reports to management on the training program and effectiveness. 
A8.Participate in iCIT projects to recommend and develop training in the rollout of new and upgraded systems.

30% B. Assess and Promote Technology Proficiency
B1.Identify the expected skill levels in technology proficiency for campus staff.
B2.Analyze office processes and develop instructional solutions that meet identified training needs.
B3.Develop a methodology for assessing staff technology proficiency.
B4.Collaborate with departments to plan for skills assessment and training.
B5.Identify professional development opportunities to assist staff in achieving and exceeding the expected skill levels.
B6.Assist the iCIT Helpdesk in identifying individuals or departments with additional or unique training needs, and propose solutions. 
B7.Market the benefits of technology proficiency to the campus community.
B8.Participate in the development of policies and service agreements.
B9.Influence the workplace in a positive manner and participate in effective team-building.

Knowledge, Skills and Abilities:
•Experience in training and supporting individuals in the use of software.
•Experience in the operation of Windows application software.
•Thorough knowledge of the features and operation of applications in the Microsoft Office suite.
•Familiarity with the operation and behavior of common web browsers.
•Thorough knowledge of Windows OS file management.
•Experience with Macintosh OS and Mac applications is preferred.
•Familiarity with the operation of common software utilities, tools and plug-ins.
•Ability to evaluate new software and software components, distill a set of requirements, and make recommendations.
•Ability to understand and clarify software behaviors.
•Ability to communicate with customers with different levels of technology skill.
•Ability to understand business processes and adapt training to support those needs.
•Ability to engage people to effectively communicate technology concepts.
•Experience with developing end-user technical documentation.
•Commitment to continuous quality improvement.
•Ability to work independently.
•Excellent verbal and written communication skills
•Ability to communicate effectively regarding policies and guidelines.
•Four-year degree in a related field preferred
•Experience working in a university environment preferred