Access Services - Night Manager/Interlibrary Loan Assistant - University Library - 14705

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INTRODUCTION:

The University Library, Division of Academic Affairs seeks a Library Services Assistant-Advanced. (Access Services-Night Manager/Interlibrary Loan Assistant).

JOB DUTIES:

The Night Manager / Interlibrary Loan Assistant provides public service at the Circulation Desk and assists the interlibrary loan department. Responsibilities include but are not limited to: supervising Library and circulation operations during evening and weekend hours, and providing and promoting interlibrary loan services to University users. This position supervises student assistants and assists with other tasks in the Circulation Department. The person will maintain a professional demeanor with students, faculty, and staff. Position reports to the Head of Access Services.

Hours:

Normal hours when school is in session:

Sundays – Thursdays 5:00 pm – 2am

Hours may vary during Exams, Intersession and Summer Session. Position may require early morning, late evening and weekend hours, as departmental needs require.

60%   A. Circulation Desk

1. Responsible for building and collection security and safety during evening and weekend hours, when serving as sole staff member (approximately 50% of working hours).
2. Circulate, renew, and discharge library materials.
3. Supervise and maintain the routine operation of access services including evening and weekend hours.
4. Assist in training and supervising student assistants working at the Circulation Desk.
5. Coordinate with Student Supervisor payroll approval and scheduling.
6. Demonstrate and promote library services and assist patrons in their use.
7. Support Andersen Library’s general policies and procedures.
8. Respond to user questions and complaints.
9. Collect library fines.
10. Open and close Library as directed.
11. Keep current with changes to library systems and assist with the testing of new operational software releases that are related to circulation.
12. Advise the Head of Access Services regarding updating and recommending changes to policies and procedures and assist in implementation.
13. Assist with troubleshooting of library equipment, such as computers, printers, and photocopier.
14. Assist with Library outreach and public relations initiatives

30%   B. Interlibrary Loan Service

1. Process interlibrary loan and UW System requests.
2. Assure accuracy and completeness of work.
3. With the Head of Access Services, develop, monitor, update, and evaluate Interlibrary Loan and UW System borrowing policies, procedures, and problems.
4. Assist with the maintenance of Interlibrary Loan systems and software
5. Compile statistics and generate reports, as directed.
6. Build and maintain positive service-oriented relationships with faculty and other patrons recognizing any special needs.
7. Work directly with counterparts from other participating interlibrary loan institutions.
8. Attend Library and University meetings as needed.

10%   C. Miscellaneous Duties

1. Assist in management and maintenance of physical layout of Library facility.
2. Maintain departmental voicemail and email accounts.
3. Continue to gain general knowledge and contribute to the revision of library operations and policies.
4. Maintain cooperative interpersonal relationships.
5. Participate in cross-training opportunities.
6. Work on special projects as needed.
7. Will be an active participant in following applicable safety rules and regulations including necessary training and drills
8. Perform other duties as assigned.

QUALIFICATIONS:

Minimum Qualifications:

• Supervisory experience
• Customer service experience
• Experience working with diverse populations
• Experience working in a variety of computer software platforms

Desired Qualifications:

• Experience working in libraries
• Experience with inter library loan platforms and procedures
• Experience working with office equipment

Knowledge, Skills, and Abilities:

• Knowledge of library services processes, i.e., circulation desk and interlibrary loan and document delivery.
• Ability to work independently under a variety of complex rules and regulations.
• Ability to work collaboratively with faculty, administrators, students and staff from diverse socioeconomic backgrounds.
• Skilled with computer hardware (e.g. personal computers, printers, and scanners) and software (e.g. Microsoft Office and library service systems).
• Excellent interpersonal skills, including written and oral communications.
• Mature and sensible judgment with ability to handle unanticipated situations, when serving as sole staff member.

CAMPUS INFORMATION:

UW-Whitewater (http://www.uww.edu) is the largest regional comprehensive university within the UW System and enjoys a reputation as a high quality residential campus located near the scenic Kettle Moraine State Forest in southeastern Wisconsin. UW-Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. UW-Whitewater is located in the community of Whitewater, which has 14,622 residents and is within convenient driving distance to the metropolitan areas of Madison, Milwaukee and Chicago. The university enrolls more than 12,000 students in more than 50 majors housed within four academic colleges. UW-Whitewater also offers 16 master’s degrees and a Doctorate in Business Administration. The university’s strategic plan can be found at: www.uww.edu/strategic-plan. It has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. UW-Whitewater is a Division III NCAA university and member of WIAC (http://wiacsports.com). The campus has over 200 student organizations and is a vital economic engine for southeastern Wisconsin.

UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.

SPECIAL NOTES:

UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).

TO ENSURE CONSIDERATION:

Applications received by October 18, 2018 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1072 or hrstudent@uww.edu.

For questions regarding the position please contact:

Anne Kimball
Administrative Assistant
262-472-5518
kimballa@uww.edu

HOW TO APPLY:

Only complete application packages will be considered. A complete application includes online submission of the following documents:

• Resume
• Cover letter describing related experience as it relates to the required knowledge and qualifications for this position
• Three professional references

This Job ID is 14705.

Who are you?

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here: UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here: UW-Whitewater Internal Applicants

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