Veteran Services Certification and Office Manager - Registrar's Office - 15079

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INTRODUCTION:

The Registrar's Office at the University of Wisconsin-Whitewater seeks a Veteran Services Certification and Office Manager (University Services Program Associate).

JOB DUTIES:

The Veteran Services Certification and Office Manager provides service to the academic community and the Office of the Registrar by providing outstanding service to our veterans and students, the campus community, and the public. The Veteran Services Certification and Office Manager assists our veteran, veteran spouses, and veteran dependent students with accessing their federal and state education benefits. The Veteran Services Certification and Office Manager is responsible for maintaining a high level of knowledge about Federal and State veteran benefit regulation and programs to ensure our benefit-receiving students are obtaining the correct benefits. The Veteran Services Certification and Office Manger works in collaboration with student accounts and financial aid to ensure benefits are processed and applied in an efficient and timely manner. The Veteran Services Certification and Office Manager works in collaboration with the Coordinator of Student Veterans & Military Services to design and develop programming as needed for students receiving veteran educational benefits. The Veteran Services Certification and Office Manager provides effective management of the Registrar’s operating budget, assists with office administrative functions, and assists the registrar on budgetary issues. The Veteran Services Certification and Office Manager works with other Office of the Registrar’s staff to ensure excellent service to the University community and by performing other duties as assigned. The individual in this position is a member of the Office of the Registrar team and works cooperatively with other office staff to achieve University and Office of the Registrar’s goals.

This position reports to the Registrar.

QUALIFICATIONS:

Minimum Qualifications:

• Associate’s degree or three years’ experience working in an office environment
• Three years of customer service and office support function experience
• Three years of experience working with software applications including website management software, Microsoft word and excel, and other common software applications
• Demonstrated experience managing and reconciling budgets

Desired Qualifications:

• Bachelor’s degree relevant to the qualifications and responsibilities described in the position description
• Experience with business process analysis
• Experience working with veteran educational benefits
• Experience in higher education
• Experience with PeopleSoft software
• Experience with financial software (e.g. Peachtree)
• Strong knowledge of general office policies and procedures
• Experience interpreting, explaining, and applying complex regulations such as FERPA and veteran benefit regulations

Knowledge, Skills, and Abilities:

• Strong interpersonal and written communication skills; demonstrated ability to interact effectively with a wide range of people/stakeholders
• Experience independently solving issues and performing liaison activities in a work setting
• Demonstrated attention to detail and ability to refine processes and procedures
• Demonstrated ability to handle multiple priorities concurrently
• Experience interpreting, applying, and explaining complex information such as regulations, policies, or services
• Experience handling confidential information
• Professional demeanor

RESPONSIBILITIES:

45% A. Provide educational certifying services to our service members by:

1. Ensuring students understand the process for requesting the use of their veteran educational benefits and the deadlines for submission.
2. Managing the timely reporting for the Federal and State Military Tuition Assistance programs.
3. Interacting with the appropriate university, state, and federal officials to resolve issues with certifications and verifications of student veteran records.
4. Researching issues to determine the best solutions.
5. Working closely with other campus staff to provide high-quality service to our students receiving veteran educational benefits.
6. Assisting and maintaining accurate lists of students receiving veteran educational benefits.
7. Providing lists of students to appropriate offices to ensure proper application of veteran educational benefits.
8. Working within current resources to develop innovative and practical solutions to issues as they arise.
9. Assisting students to help determine the proper use of their veteran educational benefits.
10. Providing service from the Office of the Registrar and Veterans & Services Members Lounge.
11. Maintaining appropriate records per Department of Veteran Affairs’ guidelines.
12. Maintaining and updating the Veterans Services portion of the Office of the Registrar’s web site.
13. Utilizing technology resources to ensure efficient procedures.
14. Documenting all processes, procedures, and policy to ensure efficiency and understanding of The Office of the Registrar’s veteran certification operations.
15. Representing the Office of the Registrar on veteran issues and at conferences.
16. Supervise student staff assisting with veteran educational benefits.
17. Maintaining an operational manual.

35% B. Provide administrative and budget management support by:

1. Developing thorough working knowledge of university financial systems features and functionality.
2. Monitoring and maintaining records on all budget accounts.
3. Handling all cash deposits.
4. Assisting the office with ordering supplies, supporting personnel searches, and administrative operations.
5. Ensuring all budgetary review processes are followed and support the registrar with budgetary issues.

10% C. Provide Office Support by:

1. Assisting with office operations as needed.
2. Maintaining and updating the Office of the Registrar’s website including: operational calendars; academic, registration, schedule of classes, etc.
3. Maintaining calendar information on the university calendaring systems.
4. Assisting with orientation operations and commencement.
5. Support student staff as needed.

10% D. Support the morale and efficiency of the Office of the Registrar by:

1. Attending and participating in staff meetings.
2. Providing excellent service to students, faculty, staff, and all in the University community.
3. Serving on teams and committees as assigned.
4. Working cooperatively and positively with other staff members and with the University community.
5. Attending training and professional development as assigned.
6. Participating in other projects and duties as assigned.
7. Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds.
8. Willingness and ability to be an active participant in following applicable safety rules and regulation, including necessary training and drills.

CAMPUS INFORMATION:

UW-Whitewater (http://www.uww.edu) is the largest regional comprehensive university within the UW System and enjoys a reputation as a high quality residential campus located near the scenic Kettle Moraine State Forest in southeastern Wisconsin. UW-Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. UW-Whitewater is located in the community of Whitewater, which has 14,622 residents and is within convenient driving distance to the metropolitan areas of Madison, Milwaukee and Chicago. The university enrolls more than 12,000 students in more than 50 majors housed within four academic colleges. UW-Whitewater also offers 16 master’s degrees and a Doctorate in Business Administration. The university’s strategic plan can be found at: www.uww.edu/strategic-plan. It has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. UW-Whitewater is a Division III NCAA university and member of WIAC (http://wiacsports.com). The campus has over 200 student organizations and is a vital economic engine for southeastern Wisconsin.

UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.

SPECIAL NOTES:

UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

TO ENSURE CONSIDERATION:

Applications received by 12/26/2018 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.
If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position, please contact:

Melissa Walton
Search Coordinator
waltonm@uww.edu
262.472.1385

HOW TO APPLY:

Only complete application packages will be considered. A complete application includes online submission of the following documents:

• Resume/CV
• Cover Letter/Letter of Interest
• Three Professional/Supervisory References

This Job ID is 15079.

Who are you?

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater Internal Applicants

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