Ticket Services Assistant Manager - University Center - 15600

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INTRODUCTION:

The University Center at the University of Wisconsin - Whitewater seeks a Ticket Services Assistant Manager (Operations Program Associate).

The Ticket Services Assistant Manager is responsible for assisting the Ticket Services Manager in the management of campus-wide event ticket sales; development and maintenance of financial reporting systems; and supervision of box office student employees. This position works closely with the Ticket Services Manager when determining staff scheduling and other necessary tasks to be completed. This position is responsible for ticket sales at the Greenhill Center of the Arts Box Office, James R. Connor University Center, Young Auditorium, Williams Center, and Perkins Stadium. This position’s work shift WILL vary from the normal campus 7:45am – 4:30 pm Monday through Friday work hours, depending on event and staffing schedules and is .75 FTE. Weekly evening and/or weekend hours are required, based on event needs. This position reports to the Assistant Director of the University Center.

JOB DUTIES:

40% Assist in managing the processing and selling of single season tickets for all events on campus

1. Administer ticket sales for all games and events including staff, equipment, setup, and supplies.
2. Assist Box Office Manager in preparing all necessary tickets, request start cash, signage, supplies, etc., for sale for individual events and/or games.
3. Oversee staffing of ticket window(s), front of house, etc. at the remote venue sites (Young Auditorium, James R. Connor University Center, Williams Center, and Perkins Stadium)
4. Advise Young Auditorium staff in developing and improving season order materials and processes.
5. Resolve any customer concerns, use discretion, and make decisions necessary to resolve customer problems for any event.
6. Assist the Box Office Manager in developing and implementing processes to assess customer satisfaction.
7. Assist in maintaining electronic patron mailing list(s).
8. Process in-person, internet, and telephone orders for advance ticket sales utilizing the event ticketing software system.
9. Issue complimentary tickets per request, process refunds, and or exchanges, in accordance with departmental policies.
10. Perform services at the Greenhill Center of the Arts Box Office and all ticket outlets as needed.
11. Check voice mail and return calls from customers.

25% Financial Management

1. Use the event ticketing software system specific information to prepare daily sales activity management reports and other reports as requested as back up to the Box Office Manager.
2. Gather and incorporate information from the event ticketing software system to complete the manager’s section of the “Ticket Service Office Cash Report” to determine the sales for the previous day for Ticket Services and Information Services as backup to the Box Office Manager.
3. Assists the Box Office Manager to compile daily hard copy printouts of total sales activities for audit purposes when necessary.
4. Calculate and assess operative expense chargebacks to departments for staffing and event expenses utilizing the Peachtree billing system on campus in the absence of the Box Office Manager.
5. Work with the University Center Financial Specialist and other departments to obtain correct revenue codes for deposits.
6. Analyze and provide interpretation of event ticketing software system reports of sales activities to the coordinators of Young Auditorium, Theatre/Dance department, SEAL, Athletics, Music Department, etc.
7. Compiles daily hard copy printouts of total sales activities for audit purposes.
8. Prepare and distribute final sales summary reports for each event and series of events to sponsoring department.
9. Verify expenses and deposits for the Ticket Services Accounts using WISDM (campus general ledger system).
10. File daily cash reports for audit purposes.

15% Supervision and Personnel Management

1. Assist the Box Office manager in training, supervising and assessing all student employees in ticket sales procedures, emphasizing customer service and satisfaction.
2. Assist the Box Office Manager in training UC Information Desk employees in ticket sales.
3. Assist the Box Office Manager with scheduling student ticket employees for sales during regular office hours as well as at the Young Auditorium, Center of the Arts Box Office, Athletic Box Office, and miscellaneous events.
4. Serve as secondary supervisor of the student ticket employees.
5. Assist the Box Office Manager in conducting semester performance evaluation of student employees based on Student Affairs and University Center agreed upon measurements.
6. Assist the Box Office Manager with tracking box office student employee hours for budget purposes.
7. Verifies box office student employee labor hours in the campus payroll system in the absence of the Box Office Manager.

10% Administration of Event Ticket System and ticketing

1. Responsible for event building, set-up and ticket formats as back up to the Box Office Manager.
2. Assist with training Theatre/Dance department student(s) in the box office management as part of their curriculum requirements.
3. Assist with the connection of computers to the event ticketing software system, including installing and updating the program on individual computers.

5% Development of ticket services policies and procedures

1. Assist the Box Office Manager in the development, implementation, and review of ticket sales procedures, with special emphasis on Young Auditorium events, Theatre/Dance department, Music department, and Athletics.
2. Document gate/event sales and counter sales procedures for all events.
3. Evaluate off-site ticket outlet sales policies/procedures.
4. Recommend changes and/or improvements in the ticket policies and procedures.

5% Other duties as assigned

QUALIFICATIONS:

Minimum Qualification(s):

• Associates Degree from an accredited institution
• Two years of customer service experience
• Two years of cash handling/accounts receivable experience

Knowledge, Skills and Abilities:

• Ability to supervise, train and schedule student employees
• Excellent customer service skills
• Ability to quickly and accurately learn software applications, business processes and accounting processes
• Knowledge of computer software such as Microsoft Word, Excel, and Outlook
• Skilled in accurate procedures for ticket selling, accounting, and cash handling
• Clerical skills such as answering phones, data entry, greeting visitors and providing excellent customer service
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
• Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds

CAMPUS INFORMATION:

Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions, 13 freshman-sophomore branch colleges, and a statewide Extension. In the fall of 2018, as a result of the University of Wisconsin System’s restructuring of the state’s 13 two-year campuses formerly known as UW Colleges, UW–Rock County began operating as a branch campus of UW–Whitewater under the new name of University of Wisconsin–Whitewater at Rock County. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. The University of Wisconsin-Whitewater Campus and Rock Campus are located conveniently near Milwaukee, Madison, and Chicago, and thus offers the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.

The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs. UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. The campuses have more than 200 student organizations and UW-Whitewater is a Division III NCAA university. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per UPS Operation Policy: TC1, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.

SPECIAL NOTES:

UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

TO ENSURE CONSIDERATION:

Applications received by June 26, 2019 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position, please contact:

Dave Halbach
University Center Assistant Director
halbachd@uww.edu
262.472.5749

HOW TO APPLY:

Only complete application packages will be considered. A complete application includes online submission of the following documents:

• Resume/CV
• Cover Letter/Letter of Interest
• Three Professional/Supervisory References with names and contact information

This Job ID is 15600

Who Are You?

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater Internal Applicants

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