Parking Office Associate - Parking Services - 15785
This posting is no longer available.
INTRODUCTION:
The Department of Parking Services at the University of Wisconsin - Whitewater seeks a Parking Office Associate (Office Operations Associate).
JOB DUTIES:
Under the general supervision of the Parking Manager, who reports to the Assist Chief of Police, who reports to the Chief of Police, this position provides front office support for Parking Services. This includes providing customer service to students, faculty/staff, guests, departments and administrators. Customer service duties include responding to oral and written requests for information regarding parking rules, regulations and the various permit options. Conflict resolution skills are required.
Other duties include coordinating the parking appeals and the scheduling of front desk student workers. This position is also responsible for maintaining and updating the Parking Services website, incoming and outgoing mail, and serving as back up to the Parking Manager.
40% A. Customer Service
- Provide service to customers who visit the Parking Services office or make contact via e-mail or the phone. Possess knowledge about parking rules, policies and permits to effectively answer questions and explain the University Parking Regulations to customers (employees, faculty, students and guests/visitors) and advise them of the various parking and permit options available.
- Issue correct permits and collect payment for permits and tickets.
- In a professional manner, resolve conflicts with students, parents, faculty, staff, and visitors regarding citation and permit problems and complaints.
- Cancel or reduce parking fines in accordance with established procedures.
- Assist with reconciliation of daily registers from permit and citation revenue middle and end of day.
- Daily perform in opening the office, including but not limited to opening the safe, cash drawer, and printing of daily permits.
- Coordinate and maintain training of student workers for front desk and delegate work assignments to students as appropriate.
- Ensure PCI Compliance training is completed by front desk student workers.
- Prepare work schedules for front desk student workers.
- Prepare payment request for invoices, refunds, and shared revenue requirements.
- Collect and process payments for vehicle license plate registration.
- Coordinate and submit chargebacks for services provided.
- Maintain inventory of office supplies and other products required for the needs of Parking, such as permit and ticket supplies.
- Maintain listing of office equipment and routine maintenance.
- Co-monitor and manage the Parking e-mail account.
- Ensure Event Calendar is kept up to date.
- Maintain and update Parking Services Office Policies and Procedures materials.
- Assist Parking Manager in the preparation of data requests.
- Serve as back up to the Parking Manager during absences due to meetings, conferences, vacations, etc. This includes performing daily reconciliation of deposits, answering any questions or requests.
- Manage, maintain, and train on the Bike Share program.
- Update, maintain, and troubleshoot, the Parking Services website in a timely manner.
- Determine appropriate information to post on the website based on customer needs.
- Coordinate the parking appeal process by determining if appeals meet the necessary criteria to be voided per parking policies. Prepare and process appeals.
- Maintain files on all appeals. Notify the registered owners of the vehicles, when known, for all appealed citations that resulted in a denial.
- Prepare and process permit, citation, and other reports as requested, requiring knowledge of database operations (i.e., AIMS) and utilizing Excel spreadsheets.
- Assist in inputting and maintaining permit and citation information into the AIMS database.
- Update the yearly Parking brochure and assist with e-mail or print material verbiage for informational purposes.
- Ensure front desk area is clean and organized.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma
- 2 years of customer service related experience
- Ability to exercise good customer service skills
- Ability to maintain a calm, pleasant and professional demeanor at all times
- Possess good oral and written communication skills, including the ability to speak in front of committees
- Ability to use Microsoft Office, Excel, Word
- Ability to learn and use software (e.g. AIMS, PeopleSoft, e-Time, etc.)
- Ability to maintain a website (e.g. Ingeniux CMS)
- Comprehensive knowledge and understanding of Parking Rules and Regulations; possess the ability to explain the reason behind the rule or regulation
- Ability to meet deadlines
- Ability to maintain records and documents in an accurate and organized manner
- Ability to perform duties of the Manager and co-workers in their absence
- High degree of accuracy and attention to detail
- Maintain confidentiality of student records
- Ability to learn and accept new or revised processes and procedures quickly
- Possess a high level of patience and tolerance
- Exercise sound judgment and decision making skills, especially in conflict resolution
- Capacity to adapt to a continually changing environment
- Flexibility to adapt to changes in processes, technologies and/or services
- Accept personal responsibility for the quality and timeliness of work; plan, prioritize and organize work effectively and use resources (people, time, materials) in a cost-effective manner
- A respect for all customers ensuring that each customer receives a positive and respectful experience. Display a high level of patience and tolerance at all times
- A knowledge and empathy that parking has a direct impact on the University Community
- Embrace and value the University’s commitment to diversity
- Exchange information in a clear, concise manner, listening for understanding and using appropriate body language and tone for the audience and situation
- Be a good team member; work cooperatively with others
- Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
- Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds
Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions, 13 freshman-sophomore branch colleges, and a statewide Extension. In the fall of 2018, as a result of the University of Wisconsin System’s restructuring of the state’s 13 two-year campuses formerly known as UW Colleges, UW–Rock County began operating as a branch campus of UW–Whitewater under the new name of University of Wisconsin–Whitewater at Rock County. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. The University of Wisconsin-Whitewater Campus and Rock Campus are located conveniently near Milwaukee, Madison, and Chicago, and thus offers the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.
The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs. UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. The campuses have more than 200 student organizations and UW-Whitewater is a Division III NCAA university. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.
ORGANIZATION INFORMATION:
The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).
Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).
Per UPS Operation Policy: TC1, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.
The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.
For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.
To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.
SPECIAL NOTES:
UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).
CONDITIONS OF APPOINTMENT:
University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.
TO ENSURE CONSIDERATION:
Applications received by August 19, 2019 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.
If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu
For questions regarding the position, please contact:
Lisa Miller
Parking Manager
millerl@uww.edu
262-472-1011
HOW TO APPLY:
Only complete application packages will be considered. A complete application includes online submission of the following documents:
- Resume/CV
- Cover Letter/Letter of Interest
- Three Professional/Supervisory References with contact information
Who Are You?
A potential applicant who is NOT currently employed by the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater External Applicants
A current employee of the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater Internal Applicants
Before you get started with the online application process, we recommend you preview the frequently asked questions (FAQs) by selecting the link below.
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