Frequently Asked Questions
How does it work?
UWW is implementing IEEE 802.11b/g/a wireless standards on campus that use the 2.4 GHz radio frequency. 802.11b/g/a provide 11-54 Megabytes per second. All users connected to a given access point share the available bandwidth. It is estimated that about 13 – 18 users can be active on a single access point simultaneously. However, if one user is using a large amount of bandwidth (i.e. – uploading or downloading large amounts of data) the other users can experience degradation in service or poor network response.
What is the range of a wireless signal?
The range of wireless varies with a variety of factors including the type of space, the antenna used, the access point and environmental interference. In the typical indoor environment, the access point will provide coverage within about 150 feet. In outdoor areas, the antenna design and gain can increase the coverage area to several hundred feet. Generally, the closer the wireless access card is to the access point, the higher the transmission speed.
When is a wireless network connection not appropriate?
Wireless networks should only be used for low-volume mobile computing. Wireless networks are limited to transmitting 11-54MBps and are susceptible to interference from environmental conditions and other devices that produce radio waves in the 2.4GHz range (2.4GHz portable phones, cordless headsets, microwave ovens, two-way radios, and devices using Bluetooth technology). Wired connections on the other hand enjoy a dedicated 100MBps connection that is not vulnerable to interference or environmental conditions.
Can guests access the wireless network?
UWW Faculty and Staff may request access for guests at https://guest.uww.edu. If you have special guest needs please email helpdesk@uww.edu .
How do I report a location where wireless was working but is not now?
Email helpdesk@uww.edu or call the UWW Helpdesk at 472-HELP.
Who can I Contact for Assistance?
Email helpdesk@uww.edu
Students in the Residence Halls call the ResNet Help Desk at 472-3233.
Faculty, Staff, and non Residence Hall students call the UWW Helpdesk at 472-HELP (4357).
The Helpdesk staff will attempt to help you over the phone. If this does not work, you may be asked to bring your computer to the Helpdesk area.
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University of Wisconsin-Whitewater, 800 West Main Street, Whitewater, WI 53190-1790
Directory Information: (262) 472-1234 || Computer Helpdesk: (262) 472-4357