In the fall of 2007, iCIT asked for feedback to better understand the effects of email spam on individuals and to ask for recommendations for the appropriate level of spam message filtering. Responses were posted to a public blog: http://blogs.uww.edu/spamtalk/. The respondents clearly stated that email spam is a problem, and the majority asked for tools and additional training in order to more effectively manage spam directly for themselves. In response to this request, instructions have been made available online, describing how to use junk mail rules, filters, and lists in Outlook and Entourage: http://www.uww.edu/icit/services/email/junkmailfiltering.html.
Be aware that Outlook Web Access (OWA) does not yet provide spam filtering capabilities, which has been a real issue for UW-W students. This will be addressed during summer 2008, when we will implement a new version of the Exchange system that will add junk mail filtering capabilities to OWA by the fall semester.
We want to thank everyone for their input to the spam problem; this information helps to form future direction and strategy.