Helpdesk Customer Service Representative
Requirements and Description
Students provide customer service for students, faculty and staff across the campus.
Primary Duties and Responsibilities
Students provide customer service across the campus (for staff and students), answering various levels of technology questions from login problems to software and hardware issues and virus removal. They are responsible for all phone, email, and in person contact to the helpdesk. Tickets are entered to track problems; any situation that cannot be resolved at first-level is then escalated to second-level support. First-level support strives to resolve 80% of all issues and problems. In addition, they are responsible for the pickup and drop-off of A/V equipment and computer parts.
