TSC Helpdesk

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About the Technology Support Center Help desk

What is the Techonology Support Center Help Desk?

The Technology Support Center (TSC) Help Desk offers customer-oriented training services and telephone support for many computer hardware and software issues. Our call center staff undergoes constant training on the use of, and problems connected with, many varieties of supported software and hardware on our campus. We do our best to solve your technology problems right over the phone. If we cannot solve your problem, a problem ticket will be created and assigned to a technician specializing in the appropriate field.

TSC Help Desk Procedures

Users may contact the Technology Support Center Help Desk via iConnect Self-Service Ticketing, voice mail, e-mail, or in person at any time including after hours. Service requests will be automatically queued and handled in the sequence of their occurrence. The TSC Help Desk is the primary point of contact for requesting all computing and networking related services.