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WINS Login Troubleshooting

"Invalid Username/Password"

Your username or password was entered incorrectly. Please contact the Technology Support Center Helpdesk (Andersen Library 2003) if you need additional assistance, after trying the following:

Current Students & Staff:

NOTE: If your password will not work after several attempts, please go to password.uww.edu and click "forgot your password?" to create a new password, if you have previously setup your challenge questions.

Former UW-W Students:

Students that have registered for classes since 2001, but no longer have Net-IDs, may use their W-ID to enter into WINS.

The W-ID consists of a capital W followed by your 7-digit ID number. For example W1234567. Your default password is the following 10-digit combination: The last four digits of your ID number, followed by the last four digits of your Social Security number, followed by your two-digit date of birth (if you were born on June 9th, the two digit date would be “09”).

If you need further assistance please contact the Technology Support Center Helpdesk at (262) 472-4357 or via email at helpdesk@uww.edu

NOTE: Students that have not registered for classes since 2001 will need to contact the Registrar's Office at Registrar@uww.edu

New Undergraduate and Transfer Students:

New undergrad students are required to attend a Plan-It Purple session prior to entering WINS. Your email will be created at that time as well. See http://www.uww.edu/fye/ or contact the First Year Experience Office at 472-3205 for more information.

"SQL error"

The system is currently running updates. This happens between 8pm and 11pm on Thursdays.

"System detected multiple webserver sessions"

Your computer's clock is set too far off from the server's clock:

Windows users can check and change their date/time and time zone settings by double-clicking on the time in the lower right corner of the screen.

Mac users can check and change their date/time and time zone settings by either clicking on the time in the corner (for OSX), or by accessing the control panel via the apple menu (for OS9).

If this does not solve the problem, please contact the helpdesk for additional support. If you need the current time, please go to the official time site.

"Your Peoplesoft Session has Expired"

Your web browser is having problems:

Internet Explorer users can go to Tools > Internet Options, and then click on the "Delete Files", "Delete Cookies", and "Clear History" buttons.

Netscape users can go to Edit > Preferences. Locate the "Navigator" option on the left side panel and click it to display the additional options. Then. click on "History", and finally on the "Clear History" button.

Secondly, find the "Advanced" option on the left side panel, and click on "Cache". Proceed by clicking on "Clear Memory Cache" and "Clear Disk Cache".

Finally, find the "Privacy and Security" option on the left side panel and click on it to display the additional options. Click on "Cookies", and then by clicking on "Manage Stored Cookies", and then click "Remove All Cookies" on the window that pops up.

If this does not solve your problem, try accessing WINS on another computer. You may contact the TSC Helpdesk for further assistance if the problem persists.