Online Learning Resources
D2L FAQ
Table of Contents
1. Access Issues
- A student is having problems enrolling in my course, and is still not on my classlist. Can you add him before the midterm and the final?
- Every time I try to log in to D2L it tells me that Explorer has caused an error and kicks me out.
- I can't log into D2L, it says my Net-ID or password is invalid.
- When I try to log in to D2L, the page starts to load and then the whole window will close.
- I log into D2L, but I can't see any of my courses.
- When I log into D2L, I get an error message regarding RealPlayer.
2. Classlist
- Can I email the students registered for my class prior to the beginning date of the course using my D2L classlist?
- I'm trying to view my classlist but no students appear.
- Removing a Test Student
3. Content
- Adding a streaming eTeach to D2L
- Can I create a link in D2L to an article in an external proprietary database?
- Can I create a link in D2L to an eReserve item from the Library?
- Can I use video or audio in my D2L course?
- How do I get content into my D2L course?
- Can students view the PowerPoints in my course if they don't have PowerPoint on their computer?
- I have uploaded files into the File Manager of my D2L course but students say they can't see them. What am I doing wrong?
- I want to get some articles that I have as hard copies onto D2L. Is there a quick way to do this?
- I want to upload a number a files to D2L at the same time without adding them one by one. Can I do that?
- Some students have said that they can't watch the PowerPoints in my course because they take too long to download.
- Students say they can't view the Adobe PDF files I have put in my course.
4. Course Requests
5. Dropbox
- A student submitted an assignment late via email stating that the D2L drop box was not functional.
- My Unchecked Files count does not update. What do I do?
- How many dropboxes is it possible to create in a course?
- I am an instructor and want to upload files to the dropbox. I want students to be able to download an assignment.
- When I go to the dropbox and click on a student's name, I get a strange sound (ba-loop) and nothing happens. I have to right click to open the document. What's happening?
6. General
- Pop up about ActiveX Control Appears
- Can I create a Course Evaluation under the Survey heading?
- Does the campus have any software that helps instructors check for plagiarism?
- How do I report a problem with D2L?
- I am sure I made my course active by setting an earlier start date, but students say they can't see my course.
- I have been using D2L email to return graded files to my students. Is there a better way to manage this?
- How do I change the beginning date for my course so it is different from the date in the timetable?
- Is there any way I can get help working with D2L, setting up my course, etc.?
- What are the supported browsers and system requirements for using D2L?
7. Gradebook
- I am using a weighted system in my D2L grade books. Some students say that their average was off.
- I have been having trouble entering grades in my gradebook. Everything takes a long time to update.
- I receive an Error 500 when I try to save the grades in my gradebook.
- The extra credit that I give to the students never appears in their final grade.
8. Quizzes
- Letting only one student view a graded quiz with answers, without showing results to all students
- Recalculating Quiz Score after Changing Point Value
- Regrading a Quiz After Students Have Taken It
- I know I set up special access for several students to take a quiz, but when I went back to check, it is gone.
- I set up a quiz so that students would not receive feedback until all students had taken the quiz. Now, how do I let students see the questions with their answers?
- Taking a Quiz as a Student