Modern Service Desk Transition
Project Overview
The UW-W Helpdesk will be transitioning into a Modern Service Desk in order to maintain and enhance IT support services in a cost effective manner. The Modern Service Desk will provide enhanced and additional IT support services to internal and external users of campus systems, tools and technologies.
Benefits
- Single point of contact created for IT customer services
- Provides enhanced IT support services to users of campus systems, tools and technologies
Timeline
February-March 2009
- Learning process to recommend internal processes and drivers, best practices and MSD framework.
March-April 2009
- Select products based on product functionality, requirements and evaluations
May-October 2009
- Implementation of updated products and processes
