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Mailbox Size Information

Staying below the mailbox size limit

It is very important to monitor your mailbox size. Every message in your account is counted towards your mailbox size. Remember to periodically empty your Sent Items, Deleted Items, and Drafts folders. Messages in these folders, as well as your attachments, count against your limit.

Mailbox Size:

Steps to manage your email quota:

  1. Use alternate means to share large files
    • When sharing content within your work unit or department, please use H: drive.
    • When sharing content with colleagues across work units or departments, please use a T: drive or stori.
    • When sharing content with students and with colleagues outside the university, please use Google Drive,
  2. Save large attachments elsewhere, and delete. When you receive large attachments that you intend to retain, please save them to networked storage and then delete them from your email so that they do not count against your quota. To find large attachments in Outlook 2010, select "File" -> "Mailbox Cleanup” and select the “Find” button. In Outlook Web App (OWA), Select “Arrange By Size”, and then “Largest on Top”.
  3. Archive or delete older or unnecessary messages. Archiving (for Outlook users) moves your messages out of your email storage and onto a network drive. Messages that are migrated to your archive do not count against your email quota. To archive messages in Outlook 2010, select “File” -> “Mailbox Cleanup” and select “AutoArchive”.
  4. Consult with iCIT about email usage. If you find that you have issues managing your email storage space, iCIT may be able to help you find alternate ways to manage your communications. Please contact the TSC Helpdesk to arrange a consultation.

Request more storage:

You can now request email quota increases in a self-service format through IConnect-Access. Requests that meet an established set of conditions will be granted automatically, and other requests will be routed to the TSC Helpdesk for review and consultation.

Recover your email items if you deleted by mistake.

When you delete an email message, that message will remain in your Deleted Items folder for 30 days, or until you purge your Deleted Items folder. To recover a message that you have inadvertently deleted, first check your Deleted Items folder to see if it's there.

If the item you are looking for is no longer in your Deleted Items folder but was deleted or purged recently, you may still be able to recover it. In Outlook 2010, select “Recover Deleted Items; from the Folder tab. Outlook Web App users can access “Recover Deleted Items; by right-clicking on the Deleted Items folder. If you need assistance recovering deleted email messages, please contact the TSC Helpdesk

With voicemail now being delivered to your inbox, we want to remind you that it does contribute to your email quota. To preserve storage and quota space all voicemails will be automatically deleted by the voicemail system after 90 days. Should you need to save an important message you can save the voicemail file to a network storage drive.