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Dealing With Junk email 

If you use email, you have likely received unwanted messages. Such messages, also known as Unsolicited Commercial Email (UCE), are the junk mail of the Internet. Junk email is not just a problem at UW-Whitewater; it is a huge problem across the Internet. There is no way to completely avoid it, but in most cases, the best way to deal with junk email is to simply delete it. However, there are some actions users can take to reduce the amount of junk email they receive.

Filter incoming messages

UW-Whitewater faculty, staff and students can take advantage of several tools to help filter junk email messages. To learn more, see Junk Email Filtering.

Check the email package for any filtering utilities. Some email packages offer the ability to filter incoming messages and to reject unwanted email based on email address or keywords.

Never reply to junk email

Do not reply to junk email asking to unsubscribe or be removed. Junk emailers use replies to verify that an email address is active. If a person replies to junk email, they are asking to receive more junk email. Many junk email messages also include a link to a Web site where the recipient is asked to supply an email address to stop receiving messages. By supplying an email address, the email account user validates that address and then is liable to receive more junk email.

Create an email account for shopping

Shopping on the Internet registers your email address in lists that can be sold by vendors to junk emailers. Get a Web-based email account to use specifically for shopping; they are free and easy to set up. By using a separate account for shopping, it will help keep a university account clear of junk email.

Don't give out the real email address

Be selective on where an email address is registered when online. Whenever possible, use a junk email address or leave the email address blank when filling out online forms. Limit subscriptions to online newsletters, bulletins, and contests. Do not participate in email chain letters. Anytime a user gives out an email address, there is a chance it may be used by a junk emailer.

Don't open messages known to be junk email

Users who know an email message is junk should delete it without opening it. Some junk messages are programmed to notify the sender that the message has been opened. By simply opening the message, the user informs the junk emailer that the email address is active.

Ironport Spam Management

Every day, UW-Whitewater servers receive more than one million emails.  Almost all of them (98%) are spam - unsolicited commercial promotions, fraudulent requests for personal information, or links to Web sites that attempt to infect your computer with viruses.  Every day, UWW email system effectively blocks all messages that unequivocally belong in this category through the use of an anti-spam system called Ironport.

UW-Whitewater faculty and staff may opt in to an additional Ironport quarantine service to help manage emails that fall into a gray area of the definition of spam.  The quarantine service allows more control over email and more flexibility over what does and doesn't constitute spam for you. 

To learn more or to opt-in for Ironport quarantine service, contact the TSC Help Desk or view the Ironport Training Guide