Telecommun-
ications

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Telecommunications

The iCIT Network Operations Center is responsible for the maintenance of the on-campus phone system, various key systems, and access to the STS (State Telephone Service) long distance phone service.

Phone and voicemail systems on-campus use a technlogy called Voice Over IP (VoIP). More information on these services can be found at http://www.uww.edu/icit/services/emailcomm/voip.html

To request new service, changes to existing service, report an issue, or any other matter involving the phone system please contact the Technology Support Center Helpdesk at x4357 or helpdesk@uww.edu.

Cellular/Wireless Phone Service

All orders for cellular service must be placed through iCIT and will involve a consultation to ensure the best fit in terms of device and plan selection. These orders will be processed in accordance with our enterprise contract and payment for these services will be handled by the Procurement Card system. To request new cellular service or changes to existing cellular service please contact the Technology Support Center Helpdesk at x4357 or helpdesk@uww.edu. Prior to placing an order, please review the Enterprise Cell Phone Policy issued by the State Department of Administration in January 2005.

Personal Mobility Program

The personal mobility program is developed for employees at the University of Wisconsin - Whitewater who by the nature of their job scope are required to be in contact with other campus personnel, students, and other entities that conduct business with the campus, while on-campus away from their desks and off campus either for business or personal reasons. It is expected that these personnel would use wireless phone devices any time during work and personal hours.

UW-Whitewater uses two tiers of Wireless Service, based on an individual’s job requirements:

Tier 1 – On-campus mobility

This tier is appropriate for campus personnel who perform the majority of their responsibilities on campus, but away from their office, and are required to be in constant contact with other campus personnel, students, subcontractors and other entities that conduct business with the campus. It is expected that these personnel would use wireless devices only during their regularly scheduled work hours. It is not expected that the device would be used for personal purposes.
Personnel in this tier will be using university funded cellular phones/plans that follow both DOA and UW-W wireless use policies.

Tier 2 – Access during work/personal time.

This tier is appropriate for campus personnel who by the nature of their job scope are required to be in contact with other campus personnel, students, and other entities that conduct business with the campus, while on-campus away from their desks and off campus either for business or personal reasons. It is expected that these personnel would use wireless devices any time during work and personal hours.

Personnel in this tier will be using wireless services according to DOA and UW-W wireless policies. Users in this tier will not be eligible to use the state negotiated per minute plans and instead use standard plans from a wireless provider with standard government/educational pricing applied. Employees will purchase devices from personal funds, receive personal billing account statements, and will be responsible for paying the entire bill. The wireless device purchased under this program will remain the user’s personal property and responsibility. The University does not own, maintain, service or repair any equipment under this program. The University’s Telecom Manager will regularly review the bill payment status as well as the employee eligibility for the program based on the job scope and the actual use of wireless services for work-related purposes.

All employees using the Personal Mobility Program must submit a signed Personal Wireless Agreement form and Cellular Activation Form.