Frequently Asked Questions
- Do I need to be there for my computer setup?
- Whom do I contact for additional information?
- What should I do with my old computer equipment?
- How do I order a new computer?
- When will my computer be setup?
- When will my surplus be picked up?
Do I need to be there for my computer setup?
Yes. We need your help! You will help us locate your personal files for back up and reinstallation on your new computer. These personal documents include email, favorites, and 3rd party software.
We want to help you! With your new computer you may receive new and/or upgraded software, and we’re here to give you tips, instructions and feedback while answering any questions you may have.
iCIT wants to ensure that you are able to log onto your computer and go about your common daily tasks. We like to make sure nothing was missed in our setup by allowing you to test your computer and ask questions such as where programs are located, why icons on the desktop are changed, or if you are able to print to your common printers.
Whom do I contact for additional information?
Contact the Total Desktop Care Coordinator, Adam Hufnagel (hufnagea@uww.edu) if you have additional questions or need further assistance.
What should I do with my old computer equipment?
Do not throw away old computer equipment!
UW-W requires old equipment to be surplused. Items that must be surplused include but are not limited to:
- Computer hardware/software
- Printers
- Monitors
- Peripherals
- Removable media
- Storage devices
To arrange to have your surplus equipment picked up, please see the Surplus Equipment page and complete the Computer Surplus Declaration Form
How do I order a new computer?
To purchase a computer for your department through Total Desktop Care, please contact Greg Roehl at (262) 472-1901 or email roehlg@uww.edu
When will my computer be setup?
Once the computer has been received, it takes about three days for setup and delivery.
Let us know when you are available! We will contact you to schedule a time to set up your new computer.
Be patient. There are periods of time when we receive a fairly large number of computer purchases all at once, which can delay the process.
When will my surplus be picked up?
We pick up on the 1st, 3rd, and 5th (when applicable) Fridays of the month.
In order to pick up your surplus on that day, we must receive a declaration form and your surplus must be accessible.
Please Note: Some surplus days are busier than others. There may be a two week delay in picking up orders when a very large pickup (such as a lab) is requested on campus.
