FAQs

What happens if I register for classes and don't attend?

Where can I get past and present information about my student account?

How do I authorize another user to ask questions regarding my account?

What is the Terms & Conditions for Enrollment?

What if someone else is paying my tuition and fees?

What if I receive Federal Title IV Financial Aid (loans and/or grants), what can I expect it to pay?

How do I authorize my Federal Title IV Financial Aid (loans and /or grants), to pay all the charges on my account?

How do I opt out of a Federal Title IV authorization for payment of other charges on my account?

Will Federal Title IV Aid (loans and /or grants), pay my past due balance?

Why isn't my financial aid paying my activation fee or finance charges?

What if a government agency is paying on my bill?

What happens if I don't pay my bill on time?

My classes were cancelled because I didn't pay my bill.  What are the consequences of this action?

My check was returned by my bank, now what?

What are Finance Charges?

What is a 1098-T?

How will I recieve my 1098-T form?

My 1098-T for 2017 doesn't show two semesters of charges even though I attended the whole year - why?



What are mandatory segregated fees?

Segregated Fees are charges that are recommended or reviewed by student government representation and approved by campus administration to support student services in a stable funding environment. In general allocable fees are those that support student activities and non-allocable fees support fixed financial commitments, like contracts, debt retirement, and university student service programs.

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What if I am taking UW-Whitewater Extension classes?

UW-Extension directions for students

If a student is a registered full-time student at a UW institution, they may qualify to have their Independent Learning tuition waived or discounted. A tuition waiver may be obtained from the home institution, usually from the dean, registrar, adviser, or financial aid office, and must accompany the completed registration. (Note: UW Stout students do not qualify for tuition waivers).

Steps for a tuition waiver

  1. Student needs to talk to their advisor and get a tuition waiver approved.
  2. Student needs to go to the Independent Learning website (il.wisconsin.edu) and pre-register for the course they want to take. When they get to the payment option they need to pick the mail in payment option and hit submit.
  3. The student can then call the Independent Learning office (1-877-895-3276) to pay the $75.00 administration fee over the phone with a credit card or they can mail in a check.
  4. The student or the advisor can scan and email the completed Tuition Waiver form to the Independent Learning office (il@uwex.edu) or mail it in with the check for the $75.00 administration fee.
  5. Once I receive the paperwork and the pre-registration I can process the paperwork and get the student registered for the course.
  6. If the Independent Learning course the student is taking puts them above the 12-18 credit fulltime status the student is also responsible for paying for the extra credits not covered.

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If you have any questions about the Independent Learning program or how Tuition Waivers work please contact Independent Learning:

Toll Free: 1-877-UW-LEARN (895-3276) Option 3
Local: 608-262-2011
5602 Research Park Boulevard, Suite 300
Madison, WI 53719

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What happens if I register for classes and don't attend?

Students that register for classes and do not attend will still be responsible for paying those tuition charges if they are past the drop deadline. To find details regarding the terms drop dates go to webpage http://www.uww.edu/registrar/schedule-of-classes choose the appropriate term and then Deadlines - add/drop, withdraw, refund at the top/center of the page.

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Where can I get past and present information about my student account?

A student can print their Account Inquiry through WINS by clicking on "Student Center", under finances click "Account Inquiry", and then select "Printer Friendly Version".

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How do I authorize another user to ask questions regarding my account?

The Federal Education Rights and Privacy Act (FERPA) pf 1976, as amended, is a federal law that affords students certain rights and protects their privacy and confidentiality with respect to their educational records. If you would like to give someone access to your financial records, complete an Authorization for Release of Information and submit it to Student Accounts. Note: This form does not give them access to receive an E-Bill or to the WINS Account.

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What is the Terms & Conditions for Enrollment?

Terms & Conditions

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What if someone else is paying my tuition and fees?

Students who receive funding from financial aid or third parties are subject to the same payment deadlines that apply to all other students. Do not depend on other sources to be available in time to pay for your university bill.

Do not count on your financial aid to pay for a balance on a prior term. All past due balances must be paid in full prior to registration.

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What if I receive Federal Title IV Financial Aid (loans and/or grants), what can I expect it to pay?

The Department of Education has implemented federal regulations that authorizes UW-Whitewater to administer Title IV financial aid funds.  Title IV funds are financial aid you receive in your financial aid package from UW-Whitewater and include:

  • Federal Pell Grant
  • Federal Supplemental Education Opportunity Grant (SEOG)
  • Federal Perkins Loan
  • Federal Education Loan Program
    • Stafford Loan Program - Subsidized and Unsubsidized
    • Parent PLUS Loan
  • Federal Work Study Program

Federal regulations stipulate that Title IV financial aid funds cannot be applied to your student account until ten (10) days prior to the first day of classes.  Federal regulations further require that the University apply your Title IV financial aid funds to "allowable charges", which are tuition, mandatory segregated fees, course fees, and housing and meal charges contracted with the University.  UW-Whitewater allows many departments to assess charges to your student account in order to consolidate billing.  Some of these "non-allowable charges" might include parking permits, bookstore charges, health center services, graduation fees, library fines, activation fees, finance charges and other miscellaneous charges.  The charges will be your responsibility to pay by the due date on your billing statement, as they would also not be charges eligible for any payment plan.  If left unpaid, it could delay any excess aid that may be ready to refund to you.  If left unpaid after the due date, it could lead to a past due balance, an assessment of additional finance charges and it would put you at risk of having your classes cancelled for non-payment.

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How do I authorize my Federal Title IV Financial Aid (loans and /or grants), to pay all the charges on my account?

Federal regulations require that the University apply your Title IV financial aid funds to "allowable charges', which are tuition, mandatory segregated fees, course fees, and university housing and meal charges, unless authorized to cover other changes. Authorizing financial aid to pay other charges will expedite the settlement of your student account.
Authorization must be received prior to the disbursement of your aid or the Title IV financial aid funds will not pay other charges on your account. Once the authorization is signed, it will continue to be valid for future years unless rescinded.

To authorize payment of other charges, go to your WINS Student Center Page, click on View Student Permissions, click on "TITLEIV_MS", and follow the screens from there. You will get a confirmation you can print out if needed, and your aid should automatically pay charges upon disbursement.

Please note: pay plan activation fees and finance charges cannot be covered by Title IV funds, so students will need to cover these, if applicable, with other funds. If non-federal aid is present on the student's account, it can be used to cover these charges.

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How do I opt out of a Federal Title IV authorization for payment of other charges on my account?

Title IV authorizations previously given need to be manually reversed. The form to do this is located at: http://www.uww.edu/adminaffairs/finance/sfs/forms. Once you have completed and signed the form, please deliver to Hyer Hall, Room 110, Student Accounts window, send via email as a .pdf to sfs@uww.edu, or mail to UW-Whitewater, Student Accounts, Hyer Hall Room 110, 800 W. Main Street, Whitewater, WI 53190.

Please be aware, you will then be responsible to pay any charges on your student account that are not covered by aid by the applicable due date.

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Will Federal Title IV Aid (loans and /or grants), pay my past due balance?

Per federal regulations, the University is required to apply any Title IV financial aid funds to "allowable charges', which are tuition, mandatory segregated fees, course fees, and university housing and meal charges, for the academic year for which the aid is awarded. If there is any excess aid after these charges are paid, a small amount is eligible to be applied to a prior aid year balance.

If your past due balance is in a term in a prior aid year, such as the prior Summer term, up to $200 of excess aid can be used to pay allowable charges in the prior aid year. If the unpaid charge is tuition or tuition-related fees, your refund will be delayed as we apply $200 to the prior year.

If the prior balance is not allowable charges, but you have already authorized the university to pay other student account charges for the current term, the authorization allows the university to use up to $200 of excess aid to pay a balance in a prior aid year term.

If you haven't yet signed the authorization to pay other charges on your student account, click on "TITLEIV_MS" and follow the screens from there. You will get a confirmation you can print out if needed. Student Accounts will receive your authorization and move $200 from your excess aid to pay toward your prior year balance prior to releasing any remaining refund due you. However, pay plan activation fees and finance charges cannot be covered by Title IV aid.

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Why isn't my financial aid paying my activation fee or finance charges?

The Department of Education has implemented federal regulations that authorizes UW-Whitewater to administer Title IV financial aid funds. Title IV funds are financial aid you may receive in your financial aid package from UW-Whitewater and include:

  • Federal Pell Grant
  • Federal Supplemental Education Opportunity Grant (SEOG)
  • Federal Perkins Loan
  • Federal Education Loan Program
    • Stafford Loan Program-Subsidized and Unsubsidized
    • Parent PLUS Loan
  • Federal Work Study Program

Federal regulations require that the University apply your Title IV financial aid funds to "allowable charges", which are tuition, mandatory segregated fees, course fees, and housing and meal charges contracted with the University.  Federal Title IV regulations prohibit the use of federal aid to cover administrative charges, such as activation fees from the payment plan, or finance charges.

These charges are your responsibility to pay them by the due date on your billing statement.

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What if a government agency is paying on my bill?

  • NOTICE: Veterans who intend to have the government help with tuition and fees should first see Jan Nordin in the Registrar's Office 262-472-1570. Some of these benefits can be viewed on the Registrar's webpage.
  • Students who have received a voucher or authorization to have tuition and fees billed to a government agency should submit this and any other required documents to Student Accounts Hyer Hall Room 110 or email to sfs@uww.edu . All documents must be turned in 10 days before the start of the term for which it applies. Questions can be directed to Student Accounts at 262-472-1373.
  • A credit will be placed on the student account once the invoice has been sent to the government agency. The student should be prepared to pay the remaining balance by the due date indicated on the bill.
  • If a refund is due, it will be paid to the student. Any overpayments that are owed to the government should be paid by the student to the agency as soon as possible.

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What happens if I don't pay my bill on time?

All tuition and related fees are due by the first due date of a term, no matter when you registered. If you are eligible for a payment plan, unpaid qualifying charges (tuition and fees, housing and meal plans) will be placed on a payment plan in the Fall or Spring terms so you will have a little more time to pay.  If not eligible for the payment plan, you will be at risk of class cancellation.

A 1.25% finance charge will be assessed on past due balances. This fee will be assessed each billing period until the student's account is current. A hold will be placed on students account that will not allow them to register for classes, receive transcripts etc. until the past due balance is paid in full. In addition, their classes may be at risk of cancellation.

If you have a past due balance when it comes time to register for the next term, you will be prohibited from registering until the past due amount is paid in full or covered by financial aid. This can mean you miss out on your priority registration slot, and perhaps even miss out getting into a course you need.
Past due balances are sent to a collection agency, so students should contact Student Accounts 262-472-1373 as soon as possible to talk about alternatives before this happens.

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My classes were cancelled because I didn't pay my bill. What are the consequences of this action?

Your classes are at risk of cancellation if:

  • You have no credit with the University. This can happen if your classes have been previously cancelled, if you have frequent invalid check transactions or if your debt has been certified to an outside collection agency, such as SDC. One notice for payment is sent to you prior to cancellation.
  • You have a past due balance for a prior term. If you haven't paid the necessary amount to get rid of your past due balance, you have not received financial aid to cover it, or you have not contacted Student Accounts about your intention to pay off the balance in an agreed upon manner, your classes are at risk for cancellation.
    Once classes are cancelled, you will receive a no-credit (NCR) hold on your account. The no-credit (NCR) hold means you no longer have credit with the University. As such, you will not be eligible for the payment plan in the Fall or Spring terms. In addition, you will be required to pay the cost of tuition and fee for classes you want to take in advance of being able to register.

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My check was returned by my bank, now what?

You can have an invalid check transaction occur for a few reasons:

  • Written check was filled out incorrectly - on wrong bank account, invalid signature, dollar amount and written amounts don't match, post-dated check
    Written check or electronic check may be invalid because there's not enough funds in the account to cover the transaction (insufficient funds or account closed)
    Information for an electronic check may have been filled out incorrectly in TouchNet
    For an invalid check transaction, according to WI Stat. 943.24, a student can be fined and required to appear in court for issuing a worthless check (including online transactions). The University will assess a $20 service charge to your student account for any payment returned as unpaid. This is in addition to the charge your bank may assess.
  • Your account will also be returned to the same status as it was before the payment was received, so interest and/ or administrative fees may be charged. In addition, your classes may be at risk of cancellation if the invalid check paid off a balance in order for you to register.

    If we receive notice of frequent invalid check activity from your bank, the University may invoke our "cash only" policy. This means you would no longer have access to the TouchNet site for online payments, and you would be required to pay with cash, certified bank check, or money order.

    Additionally, frequent invalid transactions will result in a no-credit (NCR) hold on your account. The no-credit (NCR) hold means you no longer have credit with the University. As such, you will not be eligible for the payment plan in the Fall or Spring terms. In addition, you will be required to pay the cost of tuition and fee for classes you want to take in advance of being able to register.

What are Finance Charges?

Finance Charges

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What is a 1098-T?

The 1098-T form is informational only and should not be considered as tax advice. The 1098-T form is used by eligible educational institutions to report information about their students to the IRS as required by the Taxpayer Relief Act of 1997. Eligible educational institutions are required to submit the student's name, address, taxpayers identification number (TIN), enrollment status, amounts pertaining to qualified tuition and related expenses, and scholarships and/or grants, taxable or not.  Follow the link for frequently asked questions regarding the 1098-T

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How will I receive my 1098-T form?

In January of each year, the University of Wisconsin System provides secure electronic access for all students who have qualified tuition and other related educational expenses. If the form is not electronically accessed, it is mailed at the end of January.

In January, an email will be sent to your UW-Whitewater email account. The email will be from: 1098@eforms.uwsa.edu. The subject line will be: UW-WHITEWATER MAIN (000311) Tax Document Available. This email is secure and will contain a digital signature form the University of Wisconsin System.

The email will contain a hyperlink to a secure website called www.GetMyDocument.com along with directions for logging into the website. After logging in to the website you will be able to view and print copies of your 1098-T tax form. Even if you are not ready to use the 1098-T form please view and print it. If it is not viewed and/or printed, the form will be mailed by the end of January.

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My 1098-T for 2017 doesn't show two semesters of charges even though I attended the whole year - why?

Due to a change in the IRS requirements for 1098Ts to report "payments made", rather than "charges billed", effective with the 2018 1098T (produced in January 2019), the University changed it's reporting method, which affected the 1098T for 2017. The 2017 1098T produced in January 2018 shows all terms "billed" in 2017. Winterim and Spring 2017 were billed in December 2016, so are not shown on the 2017 1098T. Additionally, Winterim and Spring 2018 terms were not billed until January 2018, so they are not reported on the 2017 1098T.

While the 1098T for 2017 will seem incorrect, it correctly reflects the terms billed in 2017. Students and parents using the 1098T for tax reporting purposes, should discuss the appropriate reporting on their tax returns with their tax professional.

Students who desire to identify "payments" on their student account in 2017, should go to the student center page in WINS, and from there, the student inquiry page.

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