FAQ For Students Regarding ARP
I can’t log in, what do I do?!
•	Have you had your intake appointment with your Disability Services Coordinator (DSC)?  If not, you must do so before you are able to use ARP.
o	If you have met with your DSC, did you do so less than 48 hours (2 days) ago?  If so, the system may not yet have synced your information.  Please check after 24 hours, then again after 48.
•	If you have done all of the above, and are still unable to log on, please contact your DSC or Amy DiMola with a description of the issue you are facing.
I’ve logged in! …now what?
•	Have you requested your accommodations?  If not, scroll down on that first page; you should see a list of your classes which you can select.  Select the classes in which you want accommodations, and then click “Step 2”; you will then be able to select your accommodations for each class, based on what you need.  Be sure to also click the “I understand statement” for each class.  Then hit the “Submit” button at the bottom.  
o	If you met with your DSC less than 48 hours ago, your classes might not yet appear in the system.  Please check 24 hours after meeting with your DSC; if your classes still do not appear, wait another 24 (a total of 48 hours after meeting with your DSC).  If your classes still do not appear at this time, please contact your DSC or Amy DiMola.
I requested my accommodations, so I’m done, right?
•	Depends!  If you have any testing accommodations, or the notetaker accommodation, then you have some more steps
o	ALTERNATIVE TESTING: If you receive any testing accommodations, such as extra time or a low distraction room, then you have two more steps to complete:
•	ALTERNATIVE TESTING CONTRACTS: Complete an Alternative Testing Contract FOR EACH CLASS IN WHICH YOU WANT TESTING ACCOMMODATIONS (EXCEPTION: IF THE CLASS ONLY HAS ONLINE TESTS, YOU DO NOT NEED TO COMPLETE A CONTRACT).  These should ideally be completed with your instructors for each class, but you can complete it without them, as well.  After the testing contract has been completed, your instructors will receive an email asking them to approve it or request modifications.  
•	ALTERNATIVE TESTING REQUESTS: You need to complete an Alternative Testing Request for every exam you plan on taking with CSD, just as many of you did with E-Purple.  IF YOU ARE TAKING YOUR EXAM WITH YOUR INSTRUCTOR, YOU DO NOT NEED TO FILL OUT A REQUEST.  
o	NOTETAKER: If you get notes from a volunteer notetaker, you must confirm your need for a notetaker in your classes before you will be paired with a notetaker.
•	To confirm your need for notetakers, click on “Notetaking Services” on the left side of the screen.  A list of your classes which need confirmation will come up, with links to “Confirm Now”.  Click those links.  
•	Some other accommodations also require additional steps outside of the ARP system; if you are unsure if you have one of these accommodations, please contact your DSC.
I CAN’T COMPLETE A TESTING CONTRACT!
•	Did you complete an accommodation notification for the class?
•	If yes, did you check off “Alternative Testing” as one of your accommodations?
o	To check, either go back to your main page (click on “My Dashboard” on the left menu) or click on “List Accommodations” on the left side.  For either page, scroll down until you see your accommodation requests, listed by class.  There you will be able to see what you requested for each class.  
•	If yes to both the above, contact your DSC.
I CAN’T COMPLETE A TESTING REQUEST!
•	Did you complete a Testing Contract for the class?
o	If you have a class which has both a lecture and a lab, make sure you completed the Contract for the correct portion (usually the lecture).
•	Are you signing up for a time outside of testing room hours?
o	During Finals Week, there are specific times of day you can sign up for a test, depending on your time extension: if you get time and a half, you can sign up to start your exam at 8:00, 11:00, or 1:00; if you get double time, you can sign up to start your exam at 8:00 or 12:00.
o	After the cutoff date for submitting final exam requests (May 1st for spring semester, December 1st for fall semester), further requests for finals will be blocked, and NO exam requests will be accepted during finals week.