Information Systems and Operations Analyst - Registrar - 15250


The Registrar's Office at the University of Wisconsin-Whitewater seeks an Information Systems and Operations Analyst (Sr. Information Processing Consultant).


The Information Systems and Operations Analyst provides service to the academic community by providing complex programming, design and analysis work, systems development, and complex report writing. The Information Systems and Operations Analyst also assists with PC desktop systems administration services. The Information Systems and Operations Analyst provides effective management of the PeopleSoft Student Module, including the WINS interfaces for the Registrar’s Office. The Information Systems and Operations Analyst is responsible for the software and hardware in the Registrar’s Office, and the individual in this position is expected to plan for future needs in both hardware and software applications. The Information Systems and Operations Analyst designs and develops programming as needed and takes a lead role in the planning, managing, implementation, and maintenance of complex software and hardware products in the Office of the Registrar, typically working with multiple platforms and complex conversion or new development projects. The Information Systems and Operations Analyst participates in the analysis and evaluation of information needs in the Office of the Registrar and works directly with Registrar's Office staff and with the University community to develop or resolve system and application design needs. The Information Systems and Operations Analyst works with other Registrar Office staff to ensure excellent service to the University community and by performing other duties as assigned. The individual in this position is a member of the Office of the Registrar team and works cooperatively with other office staff to achieve University and Office of the Registrar goals.

This position reports to the Registrar.


Minimum Qualifications:

  • Bachelor's Degree in computer science or related field
  • Experience writing program documentation in accordance with published standards
  • Demonstrated time management and organization skills
Desired Qualifications:
  • Experience working with Windows and UNIX operating systems
  • Experience creating and analyzing business processes
  • Familiarity with database concepts
  • Master’s degree in computer science or related field
  • Experience writing IT programming specifications
  • Experience in testing and debugging IT systems
  • Experience with Oracle databases and the SQL query language experience in a Registrar’s Office
  • Experience with PeopleSoft Student system
  • Higher Education experience
  • Experience in writing application system documentation
  • Experience in interacting effectively with users to perform system design analysis
  • Experience writing in one or more commonly used programming language (e.g. PL/SQL, javascript, HTML) or in 4th generation language appropriate for multi-use/multi-tasking environments
Knowledge, Skills and Abilities:
  • Ability to think clearly under pressure
  • Ability to analyze complex concepts and solve complex problems efficiently
  • Ability to prepare short-term and long-term strategies for planning purposes
  • Knowledge and understanding of computer security issues
  • Knowledge of systems design
  • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
  • Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds

60% Provide reliable, effective, and efficient systems development by:
  1. Implementing software upgrades for and performing maintenance on the PeopleSoft Student Module.
  2. Coordinating with other PeopleSoft Module developers regarding PeopleSoft maintenance, development, and access.
  3. Develop and retain knowledge of application interface specifications for offices affecting student records, including Financial Aid, Student Financials, Admissions, and other campus offices.
  4. Designing, analyzing, developing, and implementing new and existing programs/functionality as well as enhancements to the PeopleSoft Student Module and other application systems.
  5. Maintaining and developing systems that support the function and mission of the Office of the Registrar.
  6. Manage on-line and batch activities of the Student Information System needed by the Office of the Registrar. Develop file formats and adjustments to files as necessary to minimize interruptions to business activities and customer service.
  7. Work with third party software. Coordinate software use, upgrades, and provide technical and functional support to users.
  8. Researching and troubleshooting problems with PeopleSoft and third party software to determine the best solutions.
  9. Assisting and maintaining users by providing technical support.
  10. Running various programs as needed.
  11. Working within current resources to develop innovative and practical solutions to problems.
  12. Monitoring the daily performance of all Registrar’s Office systems to ensure peak efficiency.
  13. Coordinate development, testing, and implementation of new software, subsequent software updates, and software modifications. Design testing methods and strategies, for system functions in test environments and data conversions.
  14. Responsible for preparing and submitting modification requests. Works in conjunction with ICIT staff to implement modifications.
  15. Documenting all processes and procedures to ensure efficiency and understanding of Registrar’s Office technical operations.
  16. Assist Registrar with leadership and oversight in the use and application of imaging technology. Assess new functionality and coordinates any updates and testing for the office.
  17. Representing the Registrar’s Office on technical issues.
20% Analyze Software Application Demands for Office of the Registrar Services
  1. Work closely with the Registrar and staff to coordinate and implement best business practices to keep pace with the institution’s technology growth.
  2. Research the need and propose system development or modifications to changing service demands. Consult with management and peers and participate in decisions to proceed with development or to conduct further study.
  3. Work with ICIT to analyze and develop programming specifications for meeting the business requirements for the Office of the Registrar. Working with the Registrar, translate business process rules, data needs, and UW System and institutional policy in determining appropriate lines of action.
  4. Recommend priority of requests for projects.
  5. Analyze problems identified by users to determine the need for changing policy, re-design, or protocols, processes and recommend modifications for movement into production.
  6. In coordination with the Registrar, lead the office in testing and deployment of upgrades to SIS software. Develop and document testing protocol plan.
  7. Coordinate and conduct user testing of new application programs. Perform fit-gap analysis to determine the strengths and deficiencies for the application in use and under consideration. Report results to Registrar and ICIT staff. Resolve issues related to development and implementation of projects. Document and verify new programs and processes to insure proper functionality.
10% Support the morale an efficiency of the Office of the Registrar by:
  1. Attending and participating in staff meetings.
  2. Providing excellent service to students, faculty, staff, and all in the University community.
  3. Serving on teams and committees as assigned.
  4. Working cooperatively and positively with other staff members and with the University community.
  5. Attending training and professional development as assigned.
  6. Participating in other projects and duties as assigned.
5% Backup Support for Data Security and Student Module Access by:
  1. Developing thorough working knowledge of PeopleSoft security features and functionality.
  2. Assisting office systems security personnel to ensure data security and appropriate access for office and University personnel.
  3. In coordination with other Registrar Office staff, developing and preparing student data reports to produce quality reports related to enrollment, student credit hours, degrees awarded, academic standing, etc. from live data.
5% Provide training by:
  1. Assisting in the development and implementation of training plans and strategies related to assigned projects.
  2. Developing, coordinating, and providing training to Registrar Office personnel, including student employees, for assigned projects.
  3. Providing specialized training related to assigned projects to campus stakeholders/users.
  4. Assisting in the development of documented end-user manuals, web content, videos, handbooks, guides, and materials for the office and university.

UW-Whitewater (http://www.uww.edu) is the largest regional comprehensive university within the UW System and enjoys a reputation as a high quality residential campus located near the scenic Kettle Moraine State Forest in southeastern Wisconsin. UW-Whitewater is situated on 400 acres of land and has an annual budget of more than $219 million. UW-Whitewater is located in the community of Whitewater, which has 14,622 residents and is within convenient driving distance to the metropolitan areas of Madison, Milwaukee and Chicago. The university enrolls more than 12,000 students in more than 50 majors housed within four academic colleges. UW-Whitewater also offers 16 master’s degrees and a Doctorate in Business Administration. The university’s strategic plan can be found at: www.uww.edu/strategic-plan. It has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. UW-Whitewater is a Division III NCAA university and member of WIAC (http://wiacsports.com). The campus has over 200 student organizations and is a vital economic engine for southeastern Wisconsin.

UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.


The University of Wisconsin-Whitewater is part of the 26-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment.
The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.


UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).


The University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.


Applications received by March 14, 2019 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position, please contact:

Heather Chermak

This Job ID is: 15250
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