Business Analyst - ICIT - 15940

This posting is no longer available.

ATTENTION:

The Instructional, Communication and Information Technology (ICIT) department at the University of Wisconsin - Whitewater seeks a Business Analyst (Sr. Systems Programmer).

JOB DETAILS:

Under the supervision of the Director of Applications Development, this full-time position will interact with different campus departments in analyzing and modeling processes flow, generating business cases, gathering and documenting general requirements, creating gap analysis and contributing in many aspects of the software development lifecycle in complex environments. This position will also need to be able to learn third party enterprise applications participating in their configuration and support.

QUALIFICATIONS:

Minimum Qualifications

• Bachelor’s degree in Business Management, Computer Science/MIS, or the equivalent of education and work
• General knowledge of software development life cycle (SDLC) methodologies
• Ability to document, communicate, and implement innovative solutions to meet or exceed business goals
• Strong technical aptitude, initiative, creativity, and excellent customer service skills

Highly Desired Qualifications

• Knowledge of business processes and ERP systems in higher education or other industries
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
• Strong attention to detail without losing focus
• Strong analytical skills, business intuition, and organizational ability
• Willingness and ability to adapt to new circumstances, information, and challenges
• Ability to work both independently and on team assignments
• Proficient experience in Microsoft Excel and PowerPoint

Knowledge, Skills and Abilities

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills
• Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds

RESPONSIBILITIES:

90% A. Support of large, complex systems and projects consisting of multi-phased implementation efforts

1. Participates in the planning, execution and deployment of new systems and enhancements to existing systems.
2. Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
3. Provides alternative solutions and recommendations to complex business problems and issues; works with team members to determine the most advantageous approach.
4. Provides advanced problem solving and technical support; works with staff to resolve complex technical problems.
5. Participates in ERP software configuration efforts. Reviews changes delivered in upgrades and updates, making adjustments as necessary.
6. Collaborates in the development and documentation of new product releases.
7. Stay current with customer needs and strategies; utilizing formal and informal written communication methods to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences.
8. Maintains knowledge of Recruiter, ImageNow, 25Live and other 3rd party systems and communicate recommendations for best practices.
9. Collaborates closely with developers to implement the requirements and provide customer assistance and training during acceptance testing and implementation. Performs demonstrations of new and enhanced applications.
10. Provides Business procedures advice and expertise regarding data and processes in the installed system.
11. Determines the feasibility of project requests and assesses their impact on the system.
12. Adheres to and maintains change control processes.
13. Develops user documentation.
14. Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results.
15. Identify ways to increase adoption and customer satisfaction.
16. Understand and negotiate the needs and expectations of multiple stakeholders.

5% B. Participates in Organized Activities and Projects

1. Reads and discuss pertinent materials to maintain awareness of the operation procedures and environment of the UW-Whitewater campuses, and ICIT.
2. Supports and proposes technical, operating and organizational standards to contribute to the effectiveness of ICIT and the AIS department.
3. Shares knowledge with fellow IT and functional professionals and provide assistance in areas of personal expertise.
4. Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
5. Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts.
6. Participates in group, department and ICIT staff meetings as needed.

5% C. Participation in employee development activities, both assigned and self-initiated

1. Attends training sessions, conferences and workshops to increase knowledge in project management, systems development work flows and stages and other applicable skills such as written communication, oral communication and leadership. Works with documentation team to develop user documentation.
2. Reviews University and external publications to increase understanding of university issues and needs, especially those pertaining to direct customers.
3. Demonstrates a commitment to organizational success.
4. Reads books and periodicals to improve knowledge.

CAMPUS INFORMATION:

Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions and a statewide Extension. In the fall of 2018, as a result of the University of Wisconsin System’s restructuring of the state’s 13 two-year campuses formerly known as UW Colleges, UW–Rock County began operating as a branch campus of UW–Whitewater under the new name of University of Wisconsin–Whitewater at Rock County. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. The University of Wisconsin-Whitewater Main Campus and Rock County Campus are located conveniently near Milwaukee, Madison, and Chicago, and thus offers the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.

The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs. UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. The campuses have more than 200 student organizations and UW-Whitewater is a Division III NCAA university. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per UPS Operation Policy: TC1, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.

SPECIAL NOTES:

UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

TO ENSURE CONSIDERATION:

Applications received by November 3, 2019 are ensured full consideration and this position will remain open until filled. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position, please contact:

Nicole Cervantes
Office Operations Associate
cervantc@uww.edu
262-472-7790

TO APPLY:

Only complete application packages will be considered. A complete application includes online submission of the following documents:

• Resume/CV
• Cover Letter/Letter of Interest
• Three Professional/Supervisory References with contact information

This Job ID is 15940

Who Are You?

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater Internal Applicants

Before you get started with the online application process, we recommend you preview the frequently asked questions (FAQs) by selecting the link below.
Apply Online FAQs