Registration, Website, & IT Support Specialist - Continuing Education - UWW INTERNAL ONLY - 16632

This posting is no longer available.

ATTENTION:

The Depatement of Continuing Education and Graduate Studies at the University of Wisconsin - Whitewater seeks a Registration, Website, & IT Support Specialist (ASSOC INF PROC CONSLT).

Reappointment for subsequent terms is dependent upon needs of the position, university funding and external forces.

This is an internal posting for current UW-Whitewater employees. Applicants who currently are not employed by UW-Whitewater in a qualifying category (University Staff, Academic Staff, Faculty, Limited) will not be considered. After review of internal applicants the position may be opened for public application.

JOB DETAILS:

Under the supervision of the Department Website Developer, this full-time position will assist in the creation of event registration for Continuing Education and Graduate Studies; update event website to ensure accuracy and consistency of information; provide tech support; supervise student workers; and create Google analytics reports.

QUALIFICATIONS:

Minimum Qualifications:

• Associates Degree
• At least 6+ months of website design
• Experience in registration software
• Experience in supervising student or staff
• Demonstrated a high attention to detail

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
• Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds

RESPONSIBILITIES:

35%   A. Registration

1. Create registration for events using our registration software
2. Monitor and adjust the registration process once event is created
3. Solve problems and answer questions related to registration
4. Backup for sending registrant counts/reports to event directors
5. Maintain instructional manual for creating registrations and using Ungerboeck software
6. Train staff students on registration software

25%   B. Tech Support

1. Provide IT assistance for CE/GS sponsored events
2. Consultation with ICIT for purchasing and troubleshooting problems
3. Submit tech purchasing requests to supervisor for approval
4. Review University and External publications to increase understanding of CE/GS issues and needs
5. Maintain registration and CE/GS IT project schedules by developing project plans and spcifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely report of issues that impact the project progress, coordinating actions and resolving conflicts
6. Identify ways to increase adoption of new technologies to increase customer satisfaction

15%   C. Supervision

1. Supervise, monitor, and evaluate CE/GS Tech student staff who provide IT support for the CE/GS department
2. Participate in group, department, and CE/GS staff meetings
3. Share knowledge with fellow IT staff and provide assistance in areas of personal expertise

15%   D. Website Maintenance

1. Update CE/GS department websites, as needed
2. Ensure the websites are monitored and up-to-date
3. Work collaboratively with supervisor to endure websites meet expectations of department

5%   E. Web-based Marketing/ Google Analytics

1. Using Google Analytics, create monthly traffic reports fo CE/GS department pages
2. Create marketing reports for specific date and page ranges as requested
3. Create aggregate and summary data reports in Excel using data extracted from Google Analytics, Google Ads, and more, to provide meaningful interpretation and analysis
4. Incorporate best-practice SEO methods to optimize pages and traffic for Google and other search engines in the construction of web pages
5. Integrate and connect social media pixels from registration through Google Analytics

5%   F. Other duties as assigned

CAMPUS INFORMATION:

Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions and a statewide Extension. In the fall of 2018, as a result of the University of Wisconsin System’s restructuring of the state’s 13 two-year campuses formerly known as UW Colleges, UW–Rock County began operating as a branch campus of UW–Whitewater under the new name of University of Wisconsin–Whitewater at Rock County. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. The University of Wisconsin-Whitewater Main Campus and Rock County Campus are located conveniently near Milwaukee, Madison, and Chicago, and thus offers the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.

The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs. UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. The campuses have more than 200 student organizations and UW-Whitewater is a Division III NCAA university. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.

SPECIAL NOTES:

UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The University of Wisconsin System is engaged in a Title and Total Compensation (TTC) project to redesign job titles and compensation structures. As a result of the TTC project, official job titles on current job postings may change in 2021. Job duties and responsibilities will remain the same. For more information please visit: https://www.wisconsin.edu/ohrwd/title-and-total-compensation-study/

The University of Wisconsin–Whitewater has authority to implement temporary workforce reduction and cost saving measures to address financial challenges resulting from the COVID-19 crisis, consistent with Wisconsin law and Board of Regents, UW System, and UW–Whitewater policy and procedure.

TO ENSURE CONSIDERATION:

Applications received by September 27, 2020 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1072 or hrstudent@uww.edu.

For questions regarding this position, please contact:
John Fons
Interim Director Continuing Ed
262-472-5209
fonsj@uww.edu

TO APPLY:

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter
• Resume
• Name and contact information for three professional references

This Job ID is 16632.

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