Library Systems & Equipment Specialist - University Library - 15796

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INTRODUCTION:

The Department of the University Library at the University of Wisconsin -Whitewater seeks a Library Systems & Equipment Specialist (Library Services Assistant - ADV). 

JOB DUTIES:

This position provides assistance and support in the maintenance of library equipment at the Andersen and Lenox Libraries. This position also provides public services in the Access Services Department. These responsibilities include but are not limited to: maintaining lending technology, maintaining public and staff hardware as well as checking out materials and occasionally staffing the circulation desk during evening and weekend hours. The person will maintain a professional demeanor with students, faculty, and staff. Position reports to the Andersen Library Head of Systems and Automation.

Hours:

Tuesday - Saturday -- 8am –5pm (or as agreed)
Staffing will include hours at the Whitewater and Rock County campuses. Hours may vary during Exams, Intersession and Summer Session. Position may require early morning, late evening and weekend hours, as departmental needs require.

Responsibilities:

45%   A. Lending Equipment

1. Maintain and troubleshoot lending equipment.
2. Track and make sure circulating laptops are updated regularly.
3. Assess and recommend when lending equipment should be repaired or replaced.
4. In coordination with the other library staff, identify and determine new types of equipment to be added to the circulating collection.
5. Work with Access Services and Cataloging staff in properly add and update catalog records relating to circulating equipment.
6. Develop best practices and workflows for maintaining lending equipment.
7. Assist with collection and analysis of data related to the lending equipment program.
8. Keep up to date on how other academic or public libraries lend and process equipment.

30%   B. Public & Staff Equipment

1. Assist with troubleshooting of public computers, printers and scanners.
2. Serve as primary contact to printer service vendors.
3. Assist with tracking and verifying repair and service tickets for public computers, printers and scanners.
4. Monitor and maintain public and staff printing supplies.
5. Assist with collection and analysis of data related to use of public and staff equipment.
6. Assist with maintenance and support of library specific software.
7. Assist with maintenance and support of staff hardware.

15%   C. Circulation Desk

1. Circulate, renew and discharge library materials.
2. Supervise and maintain the routine operation of circulation services with excellent customer service.
3. Demonstrate and promote library services and assist patrons in their use.
4. Support Andersen Library's general policies and procedures.
5. Respond to user questions and complaints.
6. Collect library fines.
7. Open and close library as directed by Head of Access Services, including occasional weekend and evenings.
8. Keep current with automation changes and assist with the testing of new software and hardware.
9. Advise the Head of Access Services regarding updating and recommending changes·

10%   D. Miscellaneous Duties

1. Continue to gain general knowledge and contribute to the revision of the library operation.
2. Maintain cooperative interpersonal relationships.
3. Participate in cross-training opportunities.
4. Work on special projects as needed.
5. Perform other duties as assigned.
6. Attend library and university meetings, as needed.
7. Will be an active participant in following applicable safety rules and regulations including necessary training and drills.

QUALIFICATIONS:

Minimum Qualifications:

• Experience with Windows and Mac computers
• Skilled with computer software
• Knowledge of computer hardware
• 1 year of customer service experience

Desired Qualifications:

• Knowledge of video game technology
• Knowledge in compiling statistics and developing reports
• Experience working with an integrated library system

Knowledge, Skills & Abilities:

• Excellent interpersonal skills, including written and oral communications.
• Ability to learn new software applications quickly
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
• Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds

CAMPUS INFORMATION:

Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions and a statewide Extension. In the fall of 2018, as a result of the University of Wisconsin System’s restructuring of the state’s 13 two-year campuses formerly known as UW Colleges, UW–Rock County began operating as a branch campus of UW–Whitewater under the new name of University of Wisconsin–Whitewater at Rock County. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. The University of Wisconsin-Whitewater Main Campus and Rock County Campus are located conveniently near Milwaukee, Madison, and Chicago, and thus offers the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.

The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs. UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the state. The campuses have more than 200 student organizations and UW-Whitewater is a Division III NCAA university. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per UPS Operation Policy: TC1, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

To learn more about UW-Whitewater's competitive benefits packages go to our: ALEX webpage, which is our interactive benefits decision support tool.

SPECIAL NOTES:

UW-Whitewater embraces AAC&U’s LEAP principles (http://www.uww.edu/leap) and emphasizes student, staff and faculty participation in High-Impact Practices (https://www.aacu.org/resources/high-impact-practices). The Office of Research and Sponsored Programs (http://www.uww.edu/orsp) provides support for faculty scholarly and creative activities as well as other opportunities to apply for reassigned time and/or other resources to support research activities. UW-Whitewater faculty and staff also have access to technology transfer and research resources provided by WiSys (https://www.wisys.org).

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

TO ENSURE CONSIDERATION:

Applications received by August 23, 2019 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process.

If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact us at 262-472-1024 or hrstudent@uww.edu.

For questions regarding the position, please contact:
Paul Waelchli
Library Director
Waelchip@uww.edu
(262) 472-5516

HOW TO APPLY:

Only complete application packages will be considered. A complete application includes online submission of the following documents:

• Resume/CV
• Cover Letter/Letter of Interest
• Three Professional/Supervisory References with contact information

This Job ID is 15796.

Who Are You?

A potential applicant who is NOT currently employed by the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater External Applicants

A current employee of the University of Wisconsin System, click here and type in the Job ID: UW-Whitewater Internal Applicants

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