(DEADLINE EXTENDED) AVCT Integration and Support Lead - (Audio/Video & Classroom Technology) - 19573
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INTRODUCTION:
The Instructional, Communication and Information Technology (ICIT) Department at the University of Wisconsin-Whitewater seeks an AVCT Integration and Support Lead - (Audio/Video & Classroom Technology) (AV Technician III, IT010).
The AVCT Integration and Support Lead may be required to work some nights and weekends.
JOB DUTIES:
The AVCT Integration and Support Lead works with the Tier II Operations Manager to design and plan classroom and instructional lab upgrade projects at UW-Whitewater. They will ensure that instructional AV technology meets current campus standards while maintaining and completing upgrades as needed. In addition, this person will oversee open Helpdesk tickets assigned to the Tier 2 AV team, ensuring they are resolved accurately and timely. The AVCT Integration and Support Lead will report to the Tier II Operations Manager.
QUALIFICATIONS:
Minimum Qualifications:
- 5 years’ experience working with lab and classroom AV equipment, including data projectors, sound systems, and other peripherals, and their interface to computers and networked systems
- Ability to read, create, and modify drawings and schematics, preferably in AutoCAD
- 2-3 years’ experience with AV equipment installation and maintenance, preferably in Crestron
Highly Desired Qualifications:
· 2-3 years’ experience with Crestron programming
· Ability to create, modify, and deploy programming
· Ability to train and manage incoming technicians or student workers
· Ability to diagnose equipment problems and determine appropriate resolutions
· Ability to communicate effectively and appropriately with customers, management, and peers
· Ability to maintain thorough project documentation using Microsoft Word and Excel
· Ability to climb ladders and lift at least 75 pounds
· Ability to handle multiple concurrent assignments
· Good organizational skills with a high degree of initiative to learn new things, adaptability, and ability to work collaboratively and independently to achieve goals
Knowledge, Skills and Abilities:
· Ability to interact respectfully with people from diverse socioeconomic, cultural, and ethnic backgrounds
· Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills
Responsibilities:
70% A. Project Implementation (Equipment Specification, Installation, and Configuration)
A1. Create classroom technology design drawings for projects, preferably in AutoCAD. Drawings include system schematics and room layouts (elevations, locations, necessary electrical and cabling needs).
A2. Specify, install, configure, and troubleshoot lab and classroom technology systems and software.
A3. Maintain and update existing Crestron programming code currently deployed on campus. Ensure programming is uniform across newly upgraded rooms and aligns with campus programming standards.
A4. Participate in the consultative process for campus technology upgrades. Recommend necessary technology based on customer objectives and campus-wide initiatives.
A5. Coordinate with ICIT and FP&M (Facilities Planning and Management) staff in planning classroom remodeling projects.
A6. Assist in creating detailed project documentation and estimates for various campus projects.
A7. Collaboratively work with other iCIT groups (workstation, networking, Helpdesk, etc.) to communicate project-related requirements and updates as needed.
A8. Oversee, train, and guide AVCT Technicians and student workers.
A9. Assist in tracking in-scope work provided by vendors.
A10. Work with vendors to obtain equipment quotes and assist in purchasing equipment.
A11. Maintain procurement card, track, and record all purchases. Manage Crestron A+ Rewards by tracking all purchases.
A12. Ensure all equipment, materials, and labor are accurately charged to the correct project through the campus Work Order system.
20% B. Equipment Maintenance and Ongoing Support
B1. Ensure all AV assets and classroom technology are accurately recorded in 25 Live and Crestron Fusion.
B2. Collaborate with the Learning Technology Center to provide appropriate documentation and training for users to enable the effective use of technology in lab and classroom facilities
B3. Monitor lab and classroom AV-related tickets that are reported through ServiceNow.
B4. Work collaboratively with other iCIT groups to troubleshoot and resolve issues effectively and timely.
B5. Update and resolve HPSM tickets according to internal service-level agreements.
B6. Assist in diagnosing and resolving instructional technology problems in labs and classrooms.
B7. Assist in providing knowledgebase information in ServiceNow for ICIT Tech Support Center.
B8. Assist with auditing and cataloging classroom technology.
B9. Facilitate equipment repairs and file warranty claims with vendors for faulty equipment.
B10. Monitor “service level agreements” to ensure appropriate service levels are provided.
B11. Follow a regular maintenance/replacement schedule for AV equipment in the campus instructional facilities and carry out the scheduled tasks.
10% C. Professional Skills and Teamwork
C1. Develop and implement standards and procedures to standardize instructional technology across campus.
C2. Report equipment concerns or issues to management and make recommendations for repair or replacement of classroom technology.
C4. Work cooperatively with Facilities, Planning, and Management (FP&M) staff and other University personnel on projects with joint responsibilities.
C5. Stay abreast of the changing standards and technologies.
C6. Participate in staff meetings and assist in ICIT planning processes.
C7. Positively influence the workplace and participate in effective team-building.
C8. Participate in other iCIT projects as assigned.
CAMPUS INFORMATION:
Founded in 1868, UW–Whitewater is one of eleven comprehensive universities in a public higher education system that also includes two doctoral institutions and a statewide Extension. UW-Whitewater’s main campus is located in Whitewater, with a branch campus in Rock County, in the city of Janesville. Together, these campuses form a preeminent academic institution driven by the pursuit of knowledge, powered by a spirit of innovation, and focused on transforming lives. UW-Whitewater’s campuses are located conveniently near Milwaukee, Madison, and Chicago, and thus offer the advantage of beautiful small-town environments with easy access to the cultural and commercial opportunities of major metropolitan areas.
The Warhawk family — led by caring faculty and staff — is devoted to student success within a broad range of academic programs offered at the associate, bachelor, master, and doctoral levels. These include both on-campus and online programs, and span the disciplines, from the theoretical to the applied, and encompass study in the arts, business, education, humanities, natural sciences, social sciences, technology, and professional and interdisciplinary programs.
UW-Whitewater has a special mission within the UW System to serve students with disabilities and, as such, embraces the principles of universal design and is one of the most accessible campuses in the nation. The campuses have more than 200 student organizations and UW-Whitewater’s intercollegiate athletic teams compete at the NCAA Division-III level. UW-Whitewater is committed to seeking and sustaining a culturally and ethnically diverse campus environment, building a diverse faculty and staff with expertise and interest in serving students with diverse needs, backgrounds, ethnicities, abilities and other distinct characteristics in respectful, sensitive and understanding ways. The University of Wisconsin-Whitewater is an Equal Opportunity and Affirmative Action Employer, and actively seeks and encourages applications from women, people of color, persons with disabilities, and veterans.
ORGANIZATION INFORMATION:
The University of Wisconsin-Whitewater is part of the 13-campus University of Wisconsin System (https://www.wisconsin.edu).
Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).
Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and UW System Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.
The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.
For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see http://www.uww.edu/asfr. If you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.
COMPENSATION AND BENEFITS:
Well-qualified candidates can expect an hourly wage commensurate with the candidate’s education, related experience, and qualifications.
UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure.
CONDITIONS OF APPOINTMENT:
University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.
TO ENSURE CONSIDERATION:
Applications received by May 31, 2023 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.
If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1072 or hrstudent@uww.edu.
For questions regarding this position, please contact:
Katie Kowalkiewicz
Administrative Assistant
262-472-7794
HOW TO APPLY:
Only complete application packages will be considered. This includes online submission of the following documents:
- Cover Letter
- Resume
- Name and contact information for three professional references
This Job ID is 19573.
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