The Diagram: Our methodology informs the way our Process Improvement Administrative Team (PIAT) and the larger Administrative Affairs Division communicates and shapes ideas for change. The Quality Assurance Improvement Manager (QAIM) develops potential solutions for further exploration, and helps facilitate the “creative process”. PIAT meets regularly to help refine our project ideas, and decide their precedence by providing valuable end-user feedback. These PIAT meetings foster increased inter-departmental communications and create a platform for collaborative opportunity. We leverage our in-house experience and talent to execute on our ideas and make them a reality.
The Process: We start by identifying opportunities for change. We evaluate the resources we have. We map out the process, review it with the team, and re-map the process accordingly. Finally, we make it “stick” by developing guidelines and spreading awareness of these revised practices.