Chat is available 24/7
UW-W chats Wednesday evenings during the academic year 6pm-9pm
In the new window, fill out the form & click on Connect.
In the new window, fill out the form & click on Submit Question.
Make an appointment with a reference librarian or the archivist.
A cookie error message generally indicates that you have set your browser preferences to not accept cookies. Follow these instructions to accept all cookies. This should fix the problem. If it does not, please e-mail Patty Fragola, the Library Automation Manager, or call her at (262) 472-5673. Be sure to mention the exact text of the error message(s) you are receiving, and the point at which you are receiving it.
To remove cookies, you will now need to clear the cookie cache manually.
Occasionally, people have difficulty successfully logging in to the proxy server to gain off-campus access to library resources (or when using the wireless network while on campus). This is usually due to firewall or browser issues. Try these solutions:
NOTE: If you are using the web-based VPN, make sure to remain in the VPN frame in your browser or use the address bar within the VPN frame to open a new tab.
If the steps above do not resolve the issue, fill out the Off-Campus Troubleshooting Form so we are able to diagnose the problem.
Or for immediate assistance please contact a reference librarian at (262) 472-1032, by email, or in person at the Andersen Library's Reference Desk or Lenox Library's Circulation Desk.