Frequently Asked Questions
IGeTS services are available to:
- Adults aged 50 and older
- Adults aged 18 and older with a disability
- Services are provided at no cost and are available to community members in Walworth, Rock, and Jefferson counties who meet these eligibility criteria
There is no cost to receive one-on-one technology support and training from UW–Whitewater students. Through the generous support of The Trillium Foundation, IGeTS is able to provide personalized technology assistance at no charge to eligible participants.
IGeTs provide free, one-on-one technology support and training tailored to each participant’s needs. Examples of support including:
- learning how to use a smartphone, tablet, or complete
- setting up and navigating email account
- browsing the internet safely and confidently
- using video calling applications to connect with family, friends, or healthcare providers
- accessing telehealth and patient portals
- connecting your phone to your car via Bluetooth
- downloading, organizing, and using apps
- learning about online privacy, security, and scam prevention
- managing photos, files, and device settings
- exploring accessibility features that make technology easier to use
- receiving answers to technology questions and troubleshooting common device issues
Please bring the device you would like help with, such as your smartphone, tablet, laptop, or other electronic device. If your question relates to a specific app, account, or website, it can also be helpful to bring:
- Your device and charger (if available)
- Usernames and passwords for accounts you need assistance with, if you know them (such as email, Apple ID, Google account, or other apps)
- A list of questions or tasks you’d like help with
- Any information related to your device or account that may help us assist you
- Don't worry if you're not sure what to bring we're happy to help you figure it out. Our goal is to provide personalized, one-on-one support to help
- you build confidence using your technology
For your privacy and security: Never share passwords, PINs, or other sensitive personal information unless you are comfortable doing so. IGeTS staff will never ask to keep or record your passwords, and we encourage you to change any password after your appointment if it was entered during your session.
No. IGeTS focuses on technology education and personalized support rather than hardware repair. We can help you learn how to use your device, troubleshoot many common software and settings issues, and answer technology questions. However, we do not repair broken devices or replace damaged hardware.
Technology support is provided by UW–Whitewater students who have been trained to deliver personalized, one-on-one technology assistance. Students work directly with participants to answer questions, demonstrate device features, troubleshoot common technology issues, and build digital skills and confidence.
IGeTS is an intergenerational program, bringing together university students and community members in meaningful learning experiences. Participants receive individualized support while students gain valuable experience working with older adults and adults with disabilities in community settings.
Each participant has up to 30 minutes with a UW–Whitewater student technology assistant. This provides dedicated time to ask questions, learn new technology skills, and receive personalized support. If you need more help, you are welcome to return during another drop-in session.
If you have questions about IGeTS services, scheduling, or your appointment, please contact the community service site where you plan to receive services. Staff at each location can answer questions about service hours, appointments, and local program information. Visit the Where to Find Us section of our website for contact information for each community location.
If you have general questions about the IGeTS program that cannot be answered by your service site, please email the UW-Whitewater IGeTS team at igets@uww.edu.