If you are unable to log in to library resources, try the following steps:
A cookie error message generally indicates that you have set your browser preferences to not accept cookies. Follow these instructions to accept all cookies. This should fix the problem. If it does not, please e-mail Patty Fragola, the Library Automation Manager, or call her at (262) 472-5673. Be sure to mention the exact text of the error message(s) you are receiving, and the point at which you are receiving it.
To remove cookies, you will now need to clear the cookie cache manually.
Occasionally, people have difficulty successfully logging in to the proxy server to gain on- or off-campus access to library resources. This is usually due to firewall or browser issues. Try these solutions:
If the steps above do not resolve the issue, fill out the Off-Campus Troubleshooting Form so we are able to diagnose the problem.
Or for immediate assistance please contact a reference librarian at (262) 472-1032, by email, or in person at the Andersen Library's Reference Desk or Lenox Library's Circulation Desk.