Phones - Voice Communication (Cisco VoIP)

UW-Whitewater uses Cisco Voice over Internet Protocol (VoIP) phones to provide voice communication services on campus. VoIP provides a number of options and features, including unified communications where voicemail is integrated with your email and instant messenger (Jabber). Phone settings, contacts/speed dial settings, and voicemail settings are all accessible via the web. 

Phone Models

UW-Whitewater offers four VoIP phone models, depending on the necessary functionality. Each phone offers a wide range of capabilities.

7900 Series8941/8945 Series8961/9951/9971 SeriesConference Series

7900 Series Phone

8941/8961 Series Phone

9951 Series Phone

7937 Series Phone

Phone Configuration

Access your phone settings by going to phone.uww.edu.

  • Configure phone speed dials and assign them to available line buttons on your phone.
  • Enable/Disable call forwarding on your phone.
  • Enable/Disable Do Not Disturb on your phone to mute the phone's ringer while you are busy.

Voicemail Configuration

Access your voicemail through the web, manage contacts, and voicemail greetings all online! Visit voicemail.uww.edu.

  • Messaging Assistant:
      • Manage voicemail settings and recorded greetings
  • Web Inbox:
      • View, play, and delete your voicemail messages from an easy to use web interface.
      • Forward voicemails to another user.

Single Number Reach and Mobility

Single Number Reach (SNR) allows users to answer incoming calls to their UWW extension using an alternate phone, such as a mobile phone. When an incoming call rings your primary desk phone, it will also ring an alternate phone number simultaneously. This is a custom, add-on, feature that is not enabled by default and requires an ICIT staff consultation. This document is intended for users that already have SNR enabled. To request access to this feature, please contact the ICIT TSC Helpdesk at 472-4357 or helpdesk@uww.edu.

Cisco Jabber 

UW-Whitewater offers Cisco Jabber as the campus Instant Messenger service and "softphone" client for employees (including student employees). In addition to instant messaging, Cisco Jabber allows faculty and staff the ability to take and receive phone calls, view call history and manage voicemails. Please see the Instant Messenger (Jabber) page for more information. 

Documentation

7900 Series8941/8945 Series8961/9951/9971 SeriesConference Series

7900 Series PhoneQuick Start Guide

Reference Guide

Phone Button Layout

8941/8961 Series Phone

Quick Start Guide

Reference Guide

Phone Button Layout

9951 Series PhoneQuick Start Guide

Reference Guide

Phone Button Layout

7937 Series Phone7936 Quick Start Guide

7937 Quick Start Guide

Training ( UW-Whitewater Staff and faculty only)

The ICIT Technology Training team offers faculty and staff live, hands-on, training sessions related to Cisco VoIP phones and the Cisco Jabber instant messaging client throughout the year. 

Hands-on training sessions are not currently available to students. 
Please visit the ICIT - Technology Training section in the Signup Tool to view and register for available classes offered by the ICIT Training and Advancement team.  

In addition to scheduled training, the ICIT Training team also offers consulting and custom training for departments and individuals on a variety of campus-supported software. If you or your department are interested in scheduling a software consultation or a group training session, please email your request to training@uww.edu.

Reset voicemail pin (password)

  1. You can quickly reset your voicemail pin (password) by going to voicemail.uww.edu.
  2. Enter your Net-ID and password. 
  3. Select "Messaging Assistant". 
  4. Select "Passwords" from the top menu bar, then "Change Pin". 
  5. Enter your new voicemail pin number in the "New Pin" and "Confirm New Pin" boxes. 
  6. Click Save to save your settings. 

Call an outside number

Dial, 9, then 1, then the area code and phone number. 

Transfer a Call

Please refer to your phone's Quick Start Guide for steps on how to transfer a call. 

Send a Call Directly to Voicemail

Press the iDivert or Divert soft key button on your phone to send a call directly to voicemail. 

Send All Calls to Voicemail

Press the CFwdALL or Forward All soft key button on your phone, then press your phone's "Messages" button. A message should now appear that all calls are being forwarded to voicemail. 

To remove call forwarding, simply press the CFwdALL or Forward Off soft key button to disable. The call forwarding message should now disappear.  

Start a Conference Call

Please refer to your phone's Quick Start Guide for steps on how to start a conference call.

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