Email - Students

Student email accounts are automatically created when a student registers for a Freshman Preview or Transfer Registration session. Official university correspondence including billing, course information and announcements will be sent to the UW-Whitewater email address. Email accounts of students who are not enrolled in classes are deleted automatically after nine months of non-enrollment. Please retrieve any important email messages during that grace period.

Student access email via Outlook Web Access (OWA) at post.uww.edu and receive 350MB of email storage. Users will receive a warning when they are within 100MB of their quota limit. 

Email is not for storing or sharing large files. To see alternative options on how to store files visit File Storage.

Warhawk4Life (Alumni Email Account)

Alumni can retain their UW-Whitewater email address by signing up for Warhawk4Life. This email account is the same as the student account. No need to update contact info! The storage limit for this account will remain 300MB. Simply visit the Alumni webpage to enroll. Warhawk4Life sign up is under "STAY CONNECTED".

If graduates do not sign up for the alumni email service, their student email account will be permanently disabled approximately six months after graduation. For students staying at UW-Whitewater as a graduate student, employee or entering a new undergraduate program, their UW-Whitewater email account will stay active as long as they remain part of the campus community.

Data Security

Email should not be used to store or transmit confidential information according to the campus Information Asset Classification Policy without the use of mitigating controls such as data masking (e.g. removing all but the last 4 digits of an ID) or encryption.

UW-Whitewater complies with all legal requests for information, including those requests for email data included as part of a subpoena, e-discovery litigation action or Freedom of Information Act (FOIA) request.

Graduating seniors can sign up for an alumni email account through the for WarHawk4Life program. Simply visit www.uww.edu/alumni to enroll. Warhawk4Life sign up is under "STAY CONNECTED".

For students staying at UW-Whitewater as a graduate student, employee or entering a new undergraduate program, their UW-Whitewater email account will stay active as long as they remain part of the campus community.

Mobile Device Access

Users may access their University email from mobile devices through ActiveSync. Please review your device manufacturer's instructions for configuring ActiveSync on your mobile device.

In the event that you lose your mobile device, you can remotely block or delete the information from Outlook Web Access. For assistance in performing this operation, please contact the TSC Helpdesk at 262-472-HELP(4357) or via email at helpdesk@uww.edu.

Managing Your Mailbox Size

It is very important to monitor your mailbox size. Every message in your account is counted. Remember to periodically empty your Sent Items, Deleted Items, and Drafts folders. Messages in these folders, as well as your attachments, count against your limit.

Students are given 350 MB of storage and will receive a warning when within 100MB of quota limit

You can request an email quota increase. Requests that meet an established set of conditions will be granted automatically, and other requests will be routed to the TSC Helpdesk for review and consultation.

NOTE: Email is not a suitable service for storing or sharing large files. If you need to distribute large files, consider an alternative such as sharing the information in Google Docs. To preserve system capacity, the university's mail system may limit the maximum size of an email attachment.

Spam Filtering (Ironport)

Information about Ironport spam filtering.

This service filters incoming messages to remove those that are identified as spam. Messages that have a high probability, but are not certain to be spam are put in quarantine and the user is given a daily report.

Spam can be more than an annoyance - phishing messages seek to trick users into divulging passwords or other sensitive information. UW-Whitewater provides training for users in identifying phishing messages. If you have any concerns about the legitimacy of a message, do not reply. Instead, contact the TSC Helpdesk at 262-472-HELP(4357) or via email at helpdesk@uww.edu.

Recovering Deleted Messages [PDF]

Using Outlook web access (OWA) to access your email [PDF]

Have a question? Get some answers!

FAQ

During the week of May 20 to 27, ICIT will transition all campus email accounts to a newer version of Microsoft Exchange, the system that manages our campus email system. Faculty and staff mailboxes will transition during the weekend of May 20-22. Student email accounts will transition the week of May 23-27. The time will vary when each mailbox will  transition. Some mailboxes may take up to three hours to transition, depending on the size of the mailbox. Your emails may be delayed while your mailbox is making the transition. The emails you receive during that time will appear in your inbox after your mailbox has completed the process. 

Following your mailbox's transition, you may also notice a change to the size of your mailbox (e.g. number of used MBs). Exchange 2013 uses a different algorithm that more accurately calculates the amount of data in your email, and as a result you may notice an adjustment.


When using the Microsoft Outlook desktop client, you will notice few, if any, changes. Your inbox, sent items and toolbars will still be located in the same place.

When using Outlook Web Access (OWA), you will notice the login page has changed to a new branded design with the UW-Whitewater logo. After logging in, you will notice some aesthetic changes to your mailbox in OWA, such as the new purple layout. In general the layout is the same and your inbox; sent items and toolbars are in the same spot.

The most noticeable change is when you load Outlook Web Access on your mobile device’s web browser. The upgrade includes some mobile-friendly changes that make it easier to navigate your inbox on the smaller mobile device screen.


You will likely receive a pop up that looks like this, instructing you to restart Outlook. Be sure to completely close out of the Outlook client, Outlook Web Access and any other method being used to access your email.  If you continue to receive a pop up after restarting Outlook, contact the Technology Support Center for assistance.

A small portion of testers reported that they received a pop up indicating the device could not connect to the campus email server when loading their email into their iOS email client (built-in email feature for iPhones). If you receive a pop up, reboot your device to help it sync your email client to the campus server. If you continue to receive a pop up, contact the Technology Support Center for assistance.

In general, if you receive a pop up, completely close the application or browser you are using to view your email before contacting the Technology Support Center.