Information Technology Services

Knowledge Base (KB)

The knowledge base is a self-service library of easy-to-retrieve information and how-to instructions for technology services. The knowledge base is accessed through the ServiceNow self-service portal and contains hundreds of articles on how to use campus technology services, information on workstation patches, steps to resolve common issues, and more.




Knowledge Base

KB Features

  • New articles added weekly
  • Information available in a single location
  • Easily searchable through self-serve portal
  • Articles can be made available to the general public or restricted to the campus community

Getting Started with KBs

To search the entire knowledge base go to the Service-Now self-service portal. You can also browse a list of topics by visiting the Knowledge Base homepage or selecting Knowledge Base from the Service-Now homepage.

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