Phones - Voice Communication (Cisco VoIP)
UW-Whitewater uses Cisco Voice over Internet Protocol (VoIP) phones to provide voice communication services on campus. VoIP provides a number of options and features, including unified communications where voicemail is integrated with your email and instant messenger (Jabber). Phone settings, contacts/speed dial settings, and voicemail settings are all accessible via the web.
Phone Models
UW-Whitewater offers four VoIP phone models, depending on the necessary functionality. Each phone offers a wide range of capabilities.
| 7900 Series | 8941/8945 Series | 8961/9951/9971 Series | Conference Series |
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Phone Configuration
Access your phone settings by going to phone.uww.edu.
- Configure phone speed dials and assign them to available line buttons on your phone.
- Enable/Disable call forwarding on your phone.
- Enable/Disable Do Not Disturb on your phone to mute the phone's ringer while you are busy.
Voicemail Configuration
Access your voicemail through the web, manage contacts, and voicemail greetings all online! Visit voicemail.uww.edu.
- Messaging Assistant:
- Manage voicemail settings and recorded greetings
- Web Inbox:
- View, play, and delete your voicemail messages from an easy to use web interface.
- Forward voicemails to another user.
Single Number Reach and Mobility
Cisco Jabber
UW-Whitewater offers Cisco Jabber as the campus Instant Messenger service and "softphone" client for employees (including student employees). In addition to instant messaging, Cisco Jabber allows faculty and staff the ability to take and receive phone calls, view call history and manage voicemails. Please see the Instant Messenger (Jabber) page for more information.
Documentation
| 7900 Series | 8941/8945 Series | 8961/9951/9971 Series | Conference Series |
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Phone Button Layout |
Training ( UW-Whitewater Staff and faculty only)
The ICIT Technology Training team offers faculty and staff live, hands-on, training sessions related to Cisco VoIP phones and the Cisco Jabber instant messaging client throughout the year.
Hands-on training sessions are not currently available to students.
Please visit the ICIT - Technology Training section in the Signup Tool to view and register for available classes offered by the ICIT Training and Advancement team.
In addition to scheduled training, the ICIT Training team also offers consulting and custom training for departments and individuals on a variety of campus-supported software. If you or your department are interested in scheduling a software consultation or a group training session, please email your request to training@uww.edu.
Reset voicemail pin (password)
- You can quickly reset your voicemail pin (password) by going to voicemail.uww.edu.
- Enter your Net-ID and password.
- Select "Messaging Assistant".
- Select "Passwords" from the top menu bar, then "Change Pin".
- Enter your new voicemail pin number in the "New Pin" and "Confirm New Pin" boxes.
- Click Save to save your settings.
Call an outside number
Dial, 9, then 1, then the area code and phone number.
Transfer a Call
Please refer to your phone's Quick Start Guide for steps on how to transfer a call.
Send a Call Directly to Voicemail
Press the iDivert or Divert soft key button on your phone to send a call directly to voicemail.
Send All Calls to Voicemail
Press the CFwdALL or Forward All soft key button on your phone, then press your phone's "Messages" button. A message should now appear that all calls are being forwarded to voicemail.
To remove call forwarding, simply press the CFwdALL or Forward Off soft key button to disable. The call forwarding message should now disappear.
Start a Conference Call
Please refer to your phone's Quick Start Guide for steps on how to start a conference call.