Research & Sponsored Programs

Intergenerational Technology Services (ITS)

Statement of Need:

Technology, including devices such as cell phones, tablets, and computers, and applications such as Facebook and Zoom, are valuable tools for adults over age 50 to connect with others and engage in activities, gather information, receive health services, and secure needed goods. The use of technology allows older adults to stay in their own homes and has been shown to reduce social isolation, as well as improve physical and mental health outcomes.

While technology is recognized as a valuable tool, many older adults fail to reap the full benefits. This is due in large part to limited knowledge on how to use devices and applications, and lack of skills to resolve technology issues. Limited knowledge and skills not only serve as barriers to technology use, but they also make older adults 6.5 times more likely to be victims of cyberattacks. Older adults who reside in small towns and rural communities face an additional challenge related to technology, including limited access to broadband and the internet.

The University of Wisconsin-Whitewater (UW-W) recognizes the value of technology as tools to help older adults stay in their own homes, reduce social isolation, and enhance physical and mental health. UW-W also recognizes the challenges older Southeastern Wisconsinites face in using technology. As such, UW-W seeks to establish Intergenerational Technology Services (ITS).


To establish Intergenerational Technology Services (ITS) at the University of Wisconsin-Whitewater (UW-W). ITS will provide a space where older adults (aged 50+) residing in Southeastern Wisconsin can receive technology training and one-on-one technology support. Services and support will be provided by university students and ITS staff.

Donations are appreciated and will be used to support the personnel and equipment costs. Needed equipment includes:

  • Digital board for trainings
  • Laptops and tablets
  • Printer
  • Tables and chairs

Personnel costs include:

  • ITS Coordinator
  • Student Employees
  1. Offer trainings on the use of technology and applications.
  2. Provide one-on-one technology and applications support. 
  3. Foster intergenerational connections between older adults and younger persons.
  4. Increase the effective use of technology to reduce social isolation.

ITS was conceptualized by a core group of people and organizations situated in Whitewater, including, City of Whitewater – Seniors in the Park; Fairhaven Senior Services; UW-W Professor of Social Work and Gerontologist, Jeannine Rowe; UW-W Office of Research & Sponsored Programs; and UW-W Cybersecurity Center for Business. The initiative is further supported by the UW-W School of Graduate Studies and Office of Continuing Education.

For questions about ITS, please contact:
Danielle Story, Research Administrator
Office of Research & Sponsored Programs


Office of Research and Sponsored Programs
800 West Main Street
2243 Andersen Library
Whitewater, WI 53190-1790


Phone: 262-472-5212
Fax: 262-472-5214