Support for University Desktop Operating Systems
Level 1-Full Support (Current Version):
ICIT provides full support for operating systems in this category. ICIT staff can be expected to have in-depth knowledge of these operating systems.
Level 2-Limited Support (Supported Versions):
Level 2 operating systems are those that are nearing the end of their life cycle, or those that are beginning their life cycle. They are either moving toward Level 3 or Level 1. ICIT will do its best to provide limited support for these operating systems. iCIT staff can be expected to have varying levels of expertise with respect to Level 2 operating systems.
Level 3-Little or No Support (All Others):
iCIT provides no support outside of responding to general questions and assigning IP numbers.
Operational Procedures
Operational Procedures define ICIT's services, expectations, and role as part of the campus community.
- Asset Classification
- Campus Computer Repurposing & Surplus Process
- Chargeback for Technology Support
- Computing Environment Support Policy
- Desktop Support Service Guidelines
- Desktop Operating Systems Support
- Data Custodianship
- Data Handling After a Campus Official's Departure
- Employee Checkout/Off-Boarding
- Guest Access
- Information Outsourcing
- Ingeniux & Google Analytics
- Listserv Policy
- Securing Office Computer Equipment
- Port Activation
- Surveillance Camera Use
- Technology Purchasing & Acquisition
- Web DNS Policy & Naming Guidelines