Network Connectivity (Wired and Wireless)
Wired Connectivity
Wired connectivity is the standard method of connecting stationary equipment such as desktop computers, printers, etc. to the campus network. Wired connectivity is provided for university-owned equipment in academic and administrative buildings on campus, and in the Innovation Center. Wired connectivity is provided to students in the residence halls through ResNET.
Jack Activation
UW-Whitewater employees can submit a request to activate, deactivate, move or install a network jack. Contact the Technology Support Center (TSC) Helpdesk at 262-472-HELP (4357) or email helpdesk@uww.edu and provide the following information:
- Contact name
- Phone number
- Email address
- Type of request (activation, move, or deactivation)
- Building name and jack number(s). The jack number is noted on the jack in the wall, and typically begins with the letter "D". Network jacks typically use the colored jack
- Each jack must be listed individually
There is no charge to move or deactivate a network jack. There is a $175 charge for a new jack activation. Requested network jacks will be activated within 3-10 business days.
Wireless Connectivity
Wireless network connectivity is provided for convenience and mobility for laptops and other mobile devices. Wireless network access is available in all of the major academic and administrative areas, as well as outdoor areas on campus. Wireless is intended to augment the wired network and is not intended to replace a wired network connection for stationary equipment.
Wireless networking on campus is funded primarily through Student Technology Fee and focuses on providing general student access. For applications of wireless networking in instructional or administrative settings (classrooms or offices), please contact the TSC Helpdesk to initiate a consultation.
Students and employees need up-to-date antivirus software to utilize campus network services - including wi-fi - from a personal computer. UW-Whitewater offers Symantec antivirus software to enrolled students and current employees at no charge.
Approved antivirus for the UW-Whitewater wireless network
|
PC |
Mac |
| Symantec (free to students/staff) | Symantec (free to students/staff) |
| Avast | Avast |
| AVG | AVG |
| Avira | Avira |
| Bitdefender | Bitdefender |
| Emsisoft | ESET |
| ESET | Intego |
| F-Secure | Kaspersky |
| Kaspersky | McAfee |
| McAfee | Panda |
| Panda | Sophos |
| Trend Micro | |
| Webroot | |
New Connection
To request a new wired connection, activation of an existing wired connection, to schedule a consultation on the application or use of wireless in your instructional or administrative are, please contact the Help Desk at 262-472-HELP(4357) or via email at helpdesk@uww.edu.
New Device
If you have a new device to connect to the wired or wireless network, please submit this form to the Help Desk before purchasing the device.
Connecting to UW-Whitewater Wireless
UW-Whitewater recently implemented a security improvement to the campus wireless network that will require users of campus-owned laptops to go through abrief re-connection process to maintain wireless connectivity. Follow the steps below to complete the reconnection process. For personal devices, use the documentation links below.
Campus-owned Computers
- When connected to "UWW-wifi," open a web browser. You will be automatically re-directed to a set-up page. (If your browser does not redirect you, go to any webpage not affiliated with UW-Whitewater to be redirected).
- Login using your Net-ID and follow the prompts as directed. A file called NetworkSetupAssistant.exe will be downloaded on your computer. Once installed, click Start, then accept the security certificate.
- Open a new web browser window, and you will be redirected. If you are not redirected, follow the instructions noted above. Click Start,then choose "This is my first time here."
- Follow the link titled Click here to download and install AnyConnect. Once the application is downloaded, open the file to install the AnyConnect application.
- Once the installer launches, click Connect button to complete the process.
For questions or assistance, please contact the Helpdesk at 262-472-HELP (4357) or helpdesk@uww.edu.
Personal Devices
- Windows Computer
- Mac Computer
- Chromebook
Mobile Devices
Wi-Fi Connectivity FAQs
This issue is most likely caused by the current antivirus installed on your computer, and is often the result of the free antivirus software trial are pre-installed on many computers. If campus Wi-Fi is not recognizing your antivirus, uninstall the antivirus on your computer and install the free subscription to Symantec antivirus available to UW-Whitewater students and employees.
*Tip* - Utilize the website of your computer manufacturer and/or the company that developed your antivirus software on your computer for instructions on uninstalling your antivirus.
This issue could result from several scenarios:
- There is a file download in progress. If the file does not download, completely close your web browser and reopen it to continue the process.
- If the screen says "Success," completely close your web browser and reopen it to move onto the next step in the installation.
- Verify you are an administrator on your computer.
This issue could result from several scenarios:
- Check your download to see if the file has been transferred to your computer. Verify there is nothing blocking the download from within your browser.
- Completely close your browser, then open a web browser and start the device security check.
- If the web browser does not redirect to the device security check page, try using Internet Explorer and clearing your cookies/cache.
Guest Access to UW-Whitewater Wireless
For more information on creating a guest account or sponsoring a guest account as a faculty or staff member, please visit our Guest Access page. For assistance with creating a guest account, or sponsoring a guest account, please contact the TSC Helpdesk at 262-472-HELP(4357) or via email at helpdesk@uww.edu.