Process automation and system implementation consultation is available to departments, colleges, and business units. This service includes defining client requirements, writing specifications and designing, developing, testing and integrating enterprise level software such as:
- Interactive Reporting/Hyperion
- Interfaces with 3rd Party systems
- Web Applications
Some examples of process automation and system implementation include HR Change of Status and Online Scholarship Submission.
How to request a project:
How to request support or maintenance:
- Please contact the Help Desk with the below information at 262-472-HELP (4357) or via email at
Types of Request
Information to Include
Access to applications
- Supervisor’s name. We will need the supervisor to approve the request before you are granted access.
- Identify which application you want access to.
- Provide a justification for the access
Contact information, application, nature of the issue
Include additional details of your areas of interest
Current Major Projects
PeopleSoft 9.2 Upgrade
ICIT is preparing to upgrade to PeopleSoft 9.2 in 2018. The goal of the project is to improve the experience for student and administrative users, and maintain pace with PeopleSoft releases. The result will be a modern, flexible and reliable set of IT tools. The project will be executed in phases:
Phase 1 - Upgrade OS and PeopleTools - Completed
Phase 2 - Customization Analysis - Completed
Phase 3 - PeopleSoft 9.2 upgrade - Completed
Phase 4 - Oracle Upgrade - Completed
Update: In July of 2018, ICIT successfully upgraded to PeopleSoft 9.2. The project was completed after more than 18 months of preparation, planning and execution.
Benefits of the upgrade include:
- A reduction of more than 30 customizations leading to more efficient customer support.
- The Oracle 12.c database upgrade allows for a more stable, secure and robust environment.
- The Campus Solutions 9.2 upgrade now enables a fluid-ready interface.
Next steps: Start fluid interface conversion.
Business Intelligence Tool Implementation
ICIT is currently implementing a business intelligence program (also known as BI or OBIEE) that will enable more robust data queries and analyses by connecting common enterprise data warehouses. This major project is a collaborative effort with UW-System and UW-Whitewater's sister campuses. For more information on the BI project, see the Business Intelligence webpage.
Information on other development projects
UW-Whitewater Business Intelligence Program
Efficiently harnessing the immense amount of data within the UW System and its campuses is essential to timely and responsive decision making. UW-Whitewater, in collaboration with the UW System and our sister campuses, is currently implementing a business intelligence program (also known as BI or OBIEE) that will enable more robust data queries and analyses by connecting common enterprise data warehouses. Once fully implemented, the BI program will transform the raw data and information, hosted in a variety of systems, into a meaningful, powerful and interactive reporting tool.
Project Goals BI/OBIEE Implementation
- Install, configure, set up security and authentication
- Review and migrate existing queries assessment of system-wide shared queries
- Facilitate the creation of a metadata repository for shared queries
- Create dashboards/reports using semantic layer that replace shared queries in interactive reporting
- Train two technical staff from each campus
- Move student data related queries to OBIEE
- Review and recommend architecture details for development, test and production environments
- Review and recommend the approach to configure OBIEE authentication
- Review and recommend approach to OBIEE authorization
Shared Queries & Implementation
- Develop a fit/gap results document that shows level of fit and customizations needed to meet all reporting requirements
- Develop options for future state data architecture for shared queries
- Conduct options review sessions and facilitate the decision making process
- Develop implementation plan for the design, build, test and deploy phases of the project, including application work stream and change management work stream
- Analyze the current student reporting data models and determine if a conversion to a dimensional model (i.e. a data warehouse) will be needed
- Develop recommendations on whether common student data model can be leverages
- Develop the high level logical model for student data based on above results (dimensions and facts)
- Develop a template implementation plan for the three types of conversions
- Working with the campuses, complete the remaining initiate/analyze tasks
- Using the template implementation plan, work with the pilot campuses to build their implementation plans and establish the next phase of work for each