Web Conferencing

Web and video conferencing tools enable UW-Whitewater faculty, staff and students to easily collaborate with people from around the globe.

What is "Webex Meetings?"

Webex Meetings is an online web conferencing tool that allows you to meet with colleagues or classmates anywhere in the world using your internet connection and web browser. With Webex Meetings, you can host virtual meetings online using audio and video, share presentations and files, chat (IM) with others and conduct online presentations using screen sharing. 

What is Cisco Telepresence Video Conferencing?

The Cisco Telepresence video conferencing units are flexible, high-quality video systems designed to help campus administrators and staff members easily connect with groups of colleagues across the UW System. These multipurpose collaboration rooms eliminate geographic boundaries by enabling secure voice, video and presentation sharing with other organizations and universities. 

When Should I use Webex Meetings Versus Telepresence? 

Webex: WebEx Meetings can be used by UW-Whitewater students, faculty or staff to connect to internal and external meeting participants. Each participant uses their own computer to join the video conference. 

Telepresence Video Conferencing Unit (faculty and staff only): Telepresence can be used to create video conference meetings with remote UW System colleges, and other Telepresence-enabled organizations. Telepresence is ideal for online meetings with multiple participants in the same room.

How to Login to Webex Meetings:

You can log into Webex by going to uww.webex.com. Login using your Net-ID and password.  

Note:  You may have to click on the Webex Meeting page to bring up the login button.

Who Can Access Webex Meetings?

  • Faculty, Staff, Students: All UW-Whitewater faculty, staff and students have the ability to create, host and join Webex Meetings. 
  • Other: Participants, outside of the UW-Whitewater organization, can join a Webex meeting if they have the Webex meeting link and password.

Webex Meetings Features:

  • Host virtual office hours: Students and instuctors, keep in touch wherever you are through virtual meetings. 
  • Easily give or take control: Simple screen sharing and control toggles allow for seamless collaboration.
  • D2L/Canvas integration: Quickly schedule and start meetings from your Learning Management System.
  • Flexible device compatibility: The collaboration room allows you connect with other web-conferencing tools other than Webex.
  • Works with your existing calendar: With calendar integration, meetings are automatically added to Outlook, Office 365, and Google.
  • Record a meeting: It's easy to record a meeting and share with anyone who couldn't attend. After the meeting, the recording is sent to your email as an MP4 file.
  • Notes and annotations: The intuitive notepad feature allows you to take notes without having to leave your meeting. You can also annotate during your presentation or meeting.
  • Meeting Center:  Faculty, staff and students can host virtual meetings containing up to 1000 participants as well as share files, chat face-to-face using video, and share your screen to display professional virtualized presentations.
  • Event Center: Host real-time online events on a large scale (up to 1000 participants). Share files, presentations, and stream live video. Interact with participants using interactive features such as web-polling, Q&A, and chat.  
  • Training Center: Deliver highly interactive training classes, online, using audio and video conferencing, screen sharing, breakout sessions, and hands-on learning labs. Testing, tracking and grading capabilities are included.
  • Support Center: Provide support for up to 5 users per session. Integrated high-quality video allows for real-time video chatting with audio. Allow support personnel to observe and troubleshoot software and system problems remotely. Reboot and reconnect to a user without losing your support session, even while in safe mode.  Allow support technicians to take control of your screen to troubleshoot and diagnose problems quickly.

Note: There is a known Webex issue that affects Windows 10 users attempting to "share" their screen. The vendor has provided a workaround until a permanent solution can be implemented.  

"When you share your application or desktop in Windows 10, other participants see windows with a crosshatch pattern on top of the shared content in places where any panels are open. This occurs with all panels, including the meeting control panel, Participants panel, Chat panel, and sharing indicators. We recommend you keep panels closed as much as possible to provide a better viewing experience for other participants. You can quickly hide or show all meeting panels by pressing Ctrl+Alt+Shift+H."

Faculty Best Practices

Who can Access Telepresence Video Conferencing?

UW-Whitewater campus administrators, faculty and staff can reserve Cisco Telepresence video rooms and create video conferences using Telepresence. Faculty and staff can also connect to Telepresence meetings using Jabber or Jabber Guest. 

Where are the Telepresence-enabled rooms located?

  • Andersen Library 1230A (Classroom)
  • Andersen Library 1007
  • Hyer 142
  • Hyer 335
  • Hyland 2100 (Classroom)
  • Hyland 2200 (Classroom)
  • Laurentide 1015
  • McGraw 1
  • Winther 1006
  • Winther 1010
  • Winther 1011
  • Winther 1013
  • Winther 2001 (Classroom)

How can I organize a video conference meeting using Telepresence?

Webex Telepresence Set-Up

  1. Go to tms.uww.edu and log in.
  2. Change title to describe meeting.
  3. Set date and time, with a 5 minute buffer on either side.
  4. Select box "Include Webex Conference" and set meeting password.
  5. Under Participants, click "Add Participants..."
  6. Select Room (ex: MG 1 = McGraw 1 - 6994, L1007 = Andersen Telepresence - 6988) and click "OK."
  7. Click "Save Conference."
  8. Send information to necessary individuals.

Webex Telepresence Start-Up

  1. In room selected, "Join Meeting" on touch screen in center of table.
  2. Connect any computers, and select "Share Screen" when necessary.

Users experiencing technical issues should call Webex 24/7 support directly for help.

Test a Webex Meeting

Want to make sure Webex works on your computer? Try a test meeting.

Self-Service Support

Help: https://help.webex.com
Webex Knowledge Base: https://kb.webex.com
Submit Support Case: https://support.webex.com/support/manage-ticket.html

Contact Technical Support

(Available 24 hours a day, 7 days a week for current customers only.)

Online: https://support.webex.com/support/manage-ticket.html
Phone: U.S. and Canada Toll-Free 1-866-229-3239
International Toll +1 916-636-9000

Note: Please notify the TSC Helpdesk if Webex is reporting a widespread outage so that we may notify all staff and faculty.

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