Unplanned Outage - Multiple Services
Starting around 3 a.m., Amazon AWS began experiencing outages. As a result, multiple UWW services have been down or in an unstable state. This includes:
- Canvas
- Kaltura
- Adobe Acrobat and Creative Cloud
- Qualtrics
- McGraw-Hill, Pearson, Macmillan, Cengage, and other publishers
- Multiple other services
For information on the full scope of the issues, see the AWS Health Dashboard. As of 12:38 p.m., AWS reports efforts to resolve failures are showing early signs of recovery.
To be notified of a resolution, please email helpdesk@uww.edu to start an incident or visit the System Status page of ServiceNow.
Sara Deschner
Associate Vice Chancellor of IT Services
Outage Details
- Affected Service: Canvas, Kaltura, Adobe, Qualtrics, and more
- Start Time: 10/20/2025 12:01:00 PM
- End Time: 10/20/2025 5:15:00 PM