This page is designed to help you diagnose and troubleshoot potential Video Conferencing (Webex Meetings) issues. There are suggestions and tips for each issue listed below as well as a link to check Webex’s Global Status page and instructions to capture application log files while an issue is occurring.
Possible causes of low bandwidth warnings:
If conditions improve after you receive the warning, the video test will automatically refresh and this allows you to potentially re-gain video in the Webex meeting.
If you’re creating the echo:
If your webcam is not working be sure to check it is not currently being used in another application:
If the meeting invitation link/button is missing or not allowing you to start or join a meeting, try the following:
(Through the Webex Desktop App)
(Through the Webex Web Application)
If the Join button is greyed out:
If you are disconnected from your meeting, join again using the link in your email invitation, or join directly from the Webex site. As long as the meeting is still in progress you should be able to join again.
To minimize disconnects in your Webex meetings avoid connecting through:
Are you experiencing application crashes or overall connection issues during your Webex Meeting? You can generate a problem report with 3 Quick Clicks within Webex to capture logs during the meeting to help in diagnosing issues that may be difficult to replicate.
If you are working in one of the Video-Enabled classrooms on campus, and are experiencing application crashes or overall connection issues during your Webex Meeting, you will need to generate a problem report. You can do this directly from the Cisco Control Panel, simply follow the steps below: