Computing Environment

Beginning July 23rd, 2018, all compatible Mac devices will be eligible to upgrade to macOS High SIerra. If you would like your device to be reimaged to macOS High Sierra, please submit a request from the ICIT Service Catalog. 

Lab and classroom computers (PC and Mac) utilize Microsoft Office 2016. Office 2016 is available to office/administrative computers as an optional upgrade, contact the Help Desk at Ext HELP (4357) or helpdesk@uww.edu to schedule an upgrade. Office 2016 is included in the macOS Sierra image. Office 2016 training is available, .

There are two ways to initiate the macOS upgrade: Contact the Help Desk by email at helpdesk@uww.edu or by calling Ext. HELP (4357) and requesting the upgrade. Or, you can request the macOS upgrade by submitting a self-service ticket to the Help Desk. To submit a self-service ticket, go to http://helpdesk.uww.edu, and log in using your Net-ID and password.

1. Select the Services tab in the top-left corner
2. Underneath the Services tab, select Browse Catalog
3. Select Desktop/Computer/Equipment from the catalog
4. Click on Software
5. Select the macOS Reimage/Upgrade option
6. Select Request
7. Complete the form and select Request Now

Once the upgrade has been assigned to your computer, use these directions to complete the installation process (PDF). 

You can use these instructions to complete the installation and import processes (PDF). If you have questions, or require assistance, contact the Help Desk. 

Note: Do not attempt to complete the upgrade using a VPN connection. 

There are two components of the upgrade that will need to be completed to ensure consistent functionality: Installing the macOS upgrade and associated software updates, and importing your mailbox into Outlook 2016. The software updates will be automatically installed after launching the macOS upgrade.

The macOS and software upgrades can take up to two hours to complete. Importing your Outlook mailbox (PDF) can take several hours, depending on the size of your mailbox. It is recommended that you set the Outlook import process to run at the end of the workday and let it run overnight. You can use UWW webmail as an alternative while your Outlook mailbox is importing.

ICIT has thoroughly tested  each macOS update with the campus enterprise system, but there is potential for undetected compatibility issues. If an application is not properly functioning with the current macOS, please contact the Help Desk and a technician will investigate the issue. ICIT will review department-specific software on your Mac prior to releasing the upgrade to help minimize potential compatibility issues. 

• Adobe Acrobat (if installed)
• Chrome web browser
• Firefox web browser
• Flash
• Garage Band (if installed)
• HP print drivers
• Cisco Jabber
• Java
• iMovie (if installed)
• Key Note (if installed)
• Microsoft Office 2016 (if Office 2011 installed)
• Numbers (if installed)
• Pages (if installed)
• Ricoh print drivers
• Symantec Antivirus
• SPSS24 (if installed)

Adobe Creative Cloud applications will not be automatically updated. To update your Adobe Creative Cloud to the 2018 version, complete the following steps:

Uninstalling the current Adobe Creative Cloud applications

1. Go to your applications 
2. Click the arrow next to the Adobe application
3. Select Uninstall
4. Repeat for each application

Installing Adobe Creative Cloud 2017

1. Open Self Service
2. Click the Install button next to each application you wish to install. To install all Adobe Creative Cloud applications, select the Install button next to Master Collection.

If you require assistance or have questions, please contact the Help Desk.

Note: Adobe Acrobat Pro will be automatically updated and is not part of the Adobe Creative Cloud.

• New features and improvements
• Security bugs get fixed
• Past issues are fixed
• Ensure continuous support

Reminder: Apple releases a new Mac operating system every year. ICIT supports the current Mac operating system (macOS High Sierra) and the second most recent release (macOS Sierra). If you are not utilizing a one of the two most recent releases on your campus-owned Mac, it will need to be upgraded to maintain support.

Contact the Help Desk at helpdesk@uww.edu or Ext. HELP (4357) to schedule a time for the upgrade. The upgrade will take several hours to complete, loaner computers are available during that time. Data that is part of your campus profile (i.e. - files in My Documents, My Photos, Etc.) will be carried over to Windows 10.

Yes. ICIT will continue supporting both operating systems. Please note, effective October 1, 2016 all newly ordered PCs will come with Windows 10 and reimaged PCs will receive the Windows 10 image. 

While many Windows 7 features were carried over to Windows 10, the newer operating system has a noticeably different look and feel than Windows 7.  Check out this Lynda.com video highlighting some of the changes.

Effective OCtober 17, 2016, all newly ordered PCs will come with Windows 10 and re-imaged PCs will receive the Windows 10 image. Office 2016 will also be included on newly ordered computers and on re-imaged computers as of October 17.  

The Edge browser that comes with Windows 10 will not be supported on campus. Internet Explorer, Chrome and Firefox are all available with Windows 10. 

ICIT has thoroughly tested Windows 10 with campus enterprise system, but there is potential for undetected compatibility issues. If an application is not properly functioning with Windows 10, please contact the Help Desk and a technician will investigate the issue.

Machines that are older than three years are not eligible to receive the upgrade. To find out if your computer is eligible, contact the Help Desk.

Yes, training is available to staff and faculty. Visit ICIT's technology training webpage for more information on technology training offered by UW-Whitewater and a link to sign up for a session.

PC Users: Prior to starting the upgrade, be sure to close all Office applications (Word, Excel, Outlook, etc.) Do not shut down your computer during the installation process. The installation may take up to 30 minutes. You can continue with other work while the software installs. PC users can complete the upgrade using the ZENWorks application. Click here for instructions to complete the Office 2016 upgrade.

Mac Users: A technician will need to complete this upgrade for you.  Contact the Help Desk at helpdesk@uww.edu or Ext. HELP (4357) to schedule a time that is convenient to you. 

Your emails will not be impacted by this change. Once the upgrade is completed, your emails will be carried over to the upgraded version Microsoft Outlook.  While your computer is being upgraded, you can still send and receive emails using the Outlook Web Access (OWA) app.  

Check out these Lynda.com videos highlighting some of the new features of Office 2016. Training on Office 2016 is available to staff and faculty, click here for more information on technology training. 

Office 2016 is compatible with all university-supported operating systems, this includes:

• Windows 7
• Windows 10
• Mac OS X  10.10 "Yosemite"
• macOS Sierra

With the introduction of Office 2016, ICIT plans to begin phasing out Office 2010 (PCs) and Office 2011 (Macs). Office 2010 will no longer be supported after January 1, 2017.  At this time, no timeline will be set on when Office 2011 will be phased out. Please note, all newly ordered computers will come with Office 2016 beginning on October 17.